I'm having an odd experience with the screen brightness of my SPX. Here's the sequence: Turn on the SPX to wake it from sleep. The screen appears to be at about 60% brightness . Press F7 (increase brightness). The screen brightness widget appears briefly, showing 100% brightness. The screen brightness doesn't change . Open Settings, navigate to System ->Display page. The Display brightness slider is at 100%. (Change brightness automatically is unchecked.) Click the Display brightness slider at about the 80% mark. The screen immediately brightens (confirming that it was well below 100%) . Click the slider at the 100% mark. The screen brightens to 100% . This sequence is the only way I can get 100% brightness after the SPX has been in sleep mode. Thoughts? [Note: this is with the SPX connected to power. I haven't tried it on battery. The advanced power settings are standard Balanced. The system is on Windows Insider Fast Track, and is up-to-date.]

I can't change the brightness on my (very new) Surface Pro X - use the settings and the chat icon on the bottom right - neither changes the brightness (up or down) and I cannot use the tablet if I can't see (the brightness won't go up and is causing low grade eye strain). Please advise how to fix? Thanks, Dianna

Sounds like a hardware issue. You should download the Surface Diagnostic Toolkit from the Microsoft Store and check out your system. The brightness problems that prompted my original post here have been solved for the last couple of months - at least for Fast Insiders....

I think the original issue has been fixed as of a few updates ago. Came to check the thread for confirmation. Anyone?

I think the original issue has been fixed as of a few updates ago. Came to check the thread for confirmation. Anyone? I'm now on V2004 Build 19041 and it is fixed as far as I can see.

I think the original issue has been fixed as of a few updates ago. Came to check the thread for confirmation. Anyone? On the new build. Fixed.

Surface Pro X display brightness issue.

Anonymous

I'm having an odd experience with the screen brightness of my SPX. Here's the sequence:

Turn on the SPX to wake it from sleep. The screen appears to be at about 60% brightness.
Press F7 (increase brightness). The screen brightness widget appears briefly, showing 100% brightness. The screen brightness doesn't change.
Open Settings, navigate to System ->Display page. The Display brightness slider is at 100%. (Change brightness automatically is unchecked.)
Click the Display brightness slider at about the 80% mark. The screen immediately brightens (confirming that it was well below 100%).
Click the slider at the 100% mark. The screen brightens to 100%.

This sequence is the only way I can get 100% brightness after the SPX has been in sleep mode. Thoughts?

[Note: this is with the SPX connected to power. I haven't tried it on battery. The advanced power settings are standard Balanced. The system is on Windows Insider Fast Track, and is up-to-date.]

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous

2020-06-09T10:32:17+00:00

I can't change the brightness on my (very new) Surface Pro X - use the settings and the chat icon on the bottom right - neither changes the brightness (up or down) and I cannot use the tablet if I can't see (the brightness won't go up and is causing low grade eye strain). Please advise how to fix?

Thanks,

Dianna
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Anonymous

2020-06-10T17:42:43+00:00

Sounds like a hardware issue. You should download the Surface Diagnostic Toolkit from the Microsoft Store and check out your system.

The brightness problems that prompted my original post here have been solved for the last couple of months - at least for Fast Insiders....
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Anonymous

2020-08-18T16:19:05+00:00

I think the original issue has been fixed as of a few updates ago. Came to check the thread for confirmation.

Anyone?
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Anonymous

2020-08-18T17:25:00+00:00

I think the original issue has been fixed as of a few updates ago. Came to check the thread for confirmation.

Anyone?

I'm now on V2004 Build 19041 and it is fixed as far as I can see.
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Anonymous

2020-08-18T18:17:00+00:00

I think the original issue has been fixed as of a few updates ago. Came to check the thread for confirmation.

Anyone?

On the new build. Fixed.
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