Surface Pro X display brightness issue.

Anonymous
2019-12-02T21:08:51+00:00

I'm having an odd experience with the screen brightness of my SPX. Here's the sequence:

  1. Turn on the SPX to wake it from sleep. The screen appears to be at about 60% brightness.
  2. Press F7 (increase brightness). The screen brightness widget appears briefly, showing 100% brightness. The screen brightness doesn't change.
  3. Open Settings, navigate to System ->Display page. The Display brightness slider is at 100%. (Change brightness automatically is unchecked.)
  4. Click the Display brightness slider at about the 80% mark. The screen immediately brightens (confirming that it was well below 100%).
  5. Click the slider at the 100% mark. The screen brightens to 100%.

This sequence is the only way I can get 100% brightness after the SPX has been in sleep mode. Thoughts?

[Note: this is with the SPX connected to power. I haven't tried it on battery. The advanced power settings are standard Balanced. The system is on Windows Insider Fast Track, and is up-to-date.]

Surface | Surface Pro | Display and screen

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  1. Anonymous
    2019-12-23T18:41:58+00:00

    We seem to be stuck in a loop. I've tried every alternative that you've suggested; none has worked. You're now asking me to do the same thing again. Isn't that the definition of insanity?

    From this thread, it's pretty clear that this is a widespread issue. Yes, it's frustrating that it's not 100% repeatable. (For example, I woke my SPX this morning without any display brightness issues. A couple of hours later, the problem reappeared.)

    The Fresh Start process doesn't work (as described up-thread). The only option would seem to be to get a USB thumb-drive, create a bootable Win10 installer, and reinstall everything from that. I'm not ready to do that right now, because this is my current production device.

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  2. Anonymous
    2019-12-26T17:36:39+00:00

    I am experiencing the same issue with two Surface Pro X devices we recently purchased. I suspect this issue may be widespread.

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  3. Anonymous
    2019-12-29T14:17:58+00:00

    I am also on the same insider build 19041.1, experiencing the same behavior for a couple of insider flights now. I am not sure whether the non-insider version (surface pro x out of the box) had the same issue. maybe someone else with a surface pro x that is not on the insider track could confirm?

    I have filed a problem report on feedback hub as well.

    I was on insider builds but kept getting green screens so restored SPX to "out of box".  I get similar to Geoffrey - screen dims by itself after a few minutes (Change Brightness automatically is NOT ticked). If I click on the slider exactly where it was, screen reverts to the brightness setting I had previously.

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  4. Anonymous
    2020-01-09T19:35:15+00:00

    I've got four Surface Pro X's, all doing this as well..... and have tried all steps described in this thread with no success.....

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  5. Anonymous
    2020-01-21T16:54:39+00:00

    OK, as of the latest OS build (19546) and/or "System Hardware Update - 11/21/2019" which appeared three days ago, the brightness issue discussed here seems to be fixed. Fingers crossed, but....

    UPDATE: OK, I was wrong. Still present (now at build 19555).

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