Surface Pro X display brightness issue.

Anonymous
2019-12-02T21:08:51+00:00

I'm having an odd experience with the screen brightness of my SPX. Here's the sequence:

  1. Turn on the SPX to wake it from sleep. The screen appears to be at about 60% brightness.
  2. Press F7 (increase brightness). The screen brightness widget appears briefly, showing 100% brightness. The screen brightness doesn't change.
  3. Open Settings, navigate to System ->Display page. The Display brightness slider is at 100%. (Change brightness automatically is unchecked.)
  4. Click the Display brightness slider at about the 80% mark. The screen immediately brightens (confirming that it was well below 100%).
  5. Click the slider at the 100% mark. The screen brightens to 100%.

This sequence is the only way I can get 100% brightness after the SPX has been in sleep mode. Thoughts?

[Note: this is with the SPX connected to power. I haven't tried it on battery. The advanced power settings are standard Balanced. The system is on Windows Insider Fast Track, and is up-to-date.]

Surface | Surface Pro | Display and screen

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  1. Anonymous
    2020-03-06T20:38:12+00:00

    I have the same issue. Is this fixed?

    Nope. Still waiting. (Even if it is a hardware issue, we know that it could be fixed with a simple bit of software added to the wake-up sequence.)

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  2. Anonymous
    2020-03-06T20:14:08+00:00

    I have the same issue. Is this fixed?

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  3. Anonymous
    2020-03-03T23:11:53+00:00

    My mistake.  Fixes it until the next occurrence

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  4. Anonymous
    2020-03-03T22:17:05+00:00

    Only reboot to fix? I've never seen that - I can always resolve things using Settings (brightness down, then up to max). What build are you on?

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  5. Anonymous
    2020-03-03T21:59:34+00:00

    Same issue with my Surface Pro X.  When I wake up the computer the screen brightness is quite a bit dimmer.  I keep my screen brightness at 100% so it is very noticeable.  Only way to fix it is to reboot.  Running all the latest Microsoft updates/firmware.  Kind of annoying...

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