Surface Book 3 - The newest update has completely bricked my Surface Book 3. Is there any hope for me?

Anonymous
2022-02-05T03:24:34+00:00

Hello, I am desperate for help. Microsoft "support" has told has no known solution. Thank you

Issue:

Since the latest Windows update, my computer will not turn on.

When attempting to power on, I receive the following error:

"Boot Error: Couldn't find a bootable operating system. Check the Boot Configuration to try to fix this"

Support told me to download a "Surface Recovery Image Download" from the website and extract the contents onto a 32gb Thumbdrive. I followed the instruction to boot up the computer with the thumdrive and select the "recovery option"

The computer begins to restart/recover process and immediately stops and goes to a blue screen that says the following:

"Reset this PC. There was a problem resetting your PC. No changes were made." the only option to select is cancel.

Here is where microsoft support says that they know no other solutions and they can only tell me that I no longer have a working computer. I must buy a new computer.

Looking for any help that they might have missed. The computer was working flawlessly before the update.

Details:

Update was the Morning of February 3rd, 2022. I was using my computer normally without a single issue. At about 10am I was prompted to begin the newest Windows update.

I have previously completed every update at the time I am prompted, so I believe I was up to date with all updates.

Device:

Surface Book 3 - 15 in. 512GB i7 32GB with GeForce

Thank you anyone that can help in advance.

My entire business workflow has been devastated. And because of the shortage in supply chain, I can not seem to find a comparable computer available for sale to replace mine

Surface | Surface Book | Install and update

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Anonymous
2022-02-07T20:11:06+00:00

Thank you for reporting this issue.  We are actively investigating. For additional help, contact Microsoft Support

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  1. Anonymous
    2022-02-07T12:26:40+00:00

    I need real support to correct damages caused by Microsoft on an owned paid computer..this is not a professional support...Microsoft have to quickly find a better way to limit the damage they caused..this does look like a serious customer experience and on my hand I have 10 of clients experiencing the same issue at the time..I will call a media CNN freind this is a nice case to show abusive business practice ...I am loosing more than 10 000$ business value and equipment value since..to hive me generic email support as you doing...it is a joke..there is no value on your replies since the events...apple have a real business rules .. I will follow the flow of answers to the board of Microsoft..with attached all cases I found..

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  2. Barb Bowman 80,810 Reputation points MVP Volunteer Moderator
    2022-02-07T14:05:48+00:00

    this is the icon

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  3. Anonymous
    2022-02-07T16:08:00+00:00

    Hello,

    I am located in Texas.

    This phone number reaches no one. It is a recording that tells you to check the webpage for support.

    Also, it appears there is no solution at all for my issue.

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  4. Anonymous
    2022-02-07T16:10:12+00:00

    yes, I saw microsoft do this with their old surface dock station as well, an previous update removed some widescreen USBC capabilities in the dock. I went looking for solutions for hours before I discovered microsoft simply removed the function so that users would be forced to buy the new dock station.

    it appears that what is also happening in this update.

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