Surface Book 3 - The newest update has completely bricked my Surface Book 3. Is there any hope for me?

Anonymous
2022-02-05T03:24:34+00:00

Hello, I am desperate for help. Microsoft "support" has told has no known solution. Thank you

Issue:

Since the latest Windows update, my computer will not turn on.

When attempting to power on, I receive the following error:

"Boot Error: Couldn't find a bootable operating system. Check the Boot Configuration to try to fix this"

Support told me to download a "Surface Recovery Image Download" from the website and extract the contents onto a 32gb Thumbdrive. I followed the instruction to boot up the computer with the thumdrive and select the "recovery option"

The computer begins to restart/recover process and immediately stops and goes to a blue screen that says the following:

"Reset this PC. There was a problem resetting your PC. No changes were made." the only option to select is cancel.

Here is where microsoft support says that they know no other solutions and they can only tell me that I no longer have a working computer. I must buy a new computer.

Looking for any help that they might have missed. The computer was working flawlessly before the update.

Details:

Update was the Morning of February 3rd, 2022. I was using my computer normally without a single issue. At about 10am I was prompted to begin the newest Windows update.

I have previously completed every update at the time I am prompted, so I believe I was up to date with all updates.

Device:

Surface Book 3 - 15 in. 512GB i7 32GB with GeForce

Thank you anyone that can help in advance.

My entire business workflow has been devastated. And because of the shortage in supply chain, I can not seem to find a comparable computer available for sale to replace mine

Surface | Surface Book | Install and update

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Anonymous
2022-02-07T20:11:06+00:00

Thank you for reporting this issue.  We are actively investigating. For additional help, contact Microsoft Support

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  2. Anonymous
    2022-02-09T23:08:06+00:00

    My SB3 was also bricked, showing no SSD installed. It happened directly after reboot prompted by the firmware update. I have already tried working through MS support and their answer was that it is a hardware failure and they offered a replacement machine for US$649. This is not an acceptable answer. Clearly it was the firmware update that caused the problem and sadly I see that others have the same issue.

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  3. Anonymous
    2022-02-09T21:29:38+00:00

    Thanks Barbara.

    Microsoft have to keep customer experience better at least fir errors they make..and for the damages they cause...it is an usual business process to let down their customer with a such destruction ...

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  4. Anonymous
    2022-02-09T21:24:55+00:00

    I agree...totaly..Microsoft did this to increase service revenue and used their customer as a food for a stake.

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