Surface Book 3 - The newest update has completely bricked my Surface Book 3. Is there any hope for me?

Anonymous

Hello, I am desperate for help. Microsoft "support" has told has no known solution. Thank you

Issue:

Since the latest Windows update, my computer will not turn on.

When attempting to power on, I receive the following error:

"Boot Error: Couldn't find a bootable operating system. Check the Boot Configuration to try to fix this"

Support told me to download a "Surface Recovery Image Download" from the website and extract the contents onto a 32gb Thumbdrive. I followed the instruction to boot up the computer with the thumdrive and select the "recovery option"

The computer begins to restart/recover process and immediately stops and goes to a blue screen that says the following:

"Reset this PC. There was a problem resetting your PC. No changes were made." the only option to select is cancel.

Here is where microsoft support says that they know no other solutions and they can only tell me that I no longer have a working computer. I must buy a new computer.

Looking for any help that they might have missed. The computer was working flawlessly before the update.

Details:

Update was the Morning of February 3rd, 2022. I was using my computer normally without a single issue. At about 10am I was prompted to begin the newest Windows update.

I have previously completed every update at the time I am prompted, so I believe I was up to date with all updates.

Device:

Surface Book 3 - 15 in. 512GB i7 32GB with GeForce

Thank you anyone that can help in advance.

My entire business workflow has been devastated. And because of the shortage in supply chain, I can not seem to find a comparable computer available for sale to replace mine

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Answer accepted by question author

Anonymous

Thank you for reporting this issue. We are actively investigating. For additional help, contact Microsoft Support

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65 additional answers

Anonymous

2022-02-20T15:39:28+00:00

I would probably post an inquiry asking those who were affected to join in on this pursuit. Than a list can be compiled. $2700+ is not something to sneeze about! Especially when business related files were on the device of the utmost importance. I've previously trained leadership on the steps to save their data, but not all listen or are savvy enough to heed, as they a business to run! Count me in!
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Anonymous

2022-02-20T14:25:02+00:00

I agree I will prepare legal consumer protection pursuit. Can we log a list of clients with the same case problem?
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Anonymous

2022-02-20T14:05:28+00:00

Everyone has reported this! Are you not reading the logs here? Everyone is being told to pay to replace or buy a new one! Does that sound like a viable solution? I think not! If they can send people to space, I'm sure they can design a reversible script to undo what they did. Am I holding my breath, hardly. It's no longer about the consumers, albeit business consumers don't fair any better, as it's all about the almighty dollar! Prove me wrong MS!
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Anonymous

2022-02-20T13:59:16+00:00

Wiping it? Files need to be saved! Pay for their mistake? Hardly! Is anyone here an attorney? If no attorneys here, will pursue it with the BBB. We have enough complaints on this rogue issue to initiate a Class Action Lawsuit! You just don't tell people to dump their $2700+ device in the garbage and/or buy a new one or a refurbished one from them. THIS IS NOT ACCEPTABLE! It was their doing and purely negligence on their software update team! You don't do this to my boss and think you will get away with it, they don't know me very well! FIGHT TO MAKE IT RIGHT!! ENOUGH IS ENOUGH!!
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