Surface Book 3 - The newest update has completely bricked my Surface Book 3. Is there any hope for me?

Anonymous
2022-02-05T03:24:34+00:00

Hello, I am desperate for help. Microsoft "support" has told has no known solution. Thank you

Issue:

Since the latest Windows update, my computer will not turn on.

When attempting to power on, I receive the following error:

"Boot Error: Couldn't find a bootable operating system. Check the Boot Configuration to try to fix this"

Support told me to download a "Surface Recovery Image Download" from the website and extract the contents onto a 32gb Thumbdrive. I followed the instruction to boot up the computer with the thumdrive and select the "recovery option"

The computer begins to restart/recover process and immediately stops and goes to a blue screen that says the following:

"Reset this PC. There was a problem resetting your PC. No changes were made." the only option to select is cancel.

Here is where microsoft support says that they know no other solutions and they can only tell me that I no longer have a working computer. I must buy a new computer.

Looking for any help that they might have missed. The computer was working flawlessly before the update.

Details:

Update was the Morning of February 3rd, 2022. I was using my computer normally without a single issue. At about 10am I was prompted to begin the newest Windows update.

I have previously completed every update at the time I am prompted, so I believe I was up to date with all updates.

Device:

Surface Book 3 - 15 in. 512GB i7 32GB with GeForce

Thank you anyone that can help in advance.

My entire business workflow has been devastated. And because of the shortage in supply chain, I can not seem to find a comparable computer available for sale to replace mine

Surface | Surface Book | Install and update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Answer accepted by question author
Anonymous
2022-02-07T20:11:06+00:00

Thank you for reporting this issue.  We are actively investigating. For additional help, contact Microsoft Support

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65 additional answers

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  1. Anonymous
    2022-02-05T21:31:28+00:00

    I gave up and started the repair mail in option.

    $650 ... for something that microsoft did to my computer. unbelievable, but I will worry about getting paid back or suing later. I am losing more money than $650 for everyday my computer is bricked.

    I go through the steps in my microsoft account to begin the service and, and I can not return it... I get the error below. microsoft broke my computer, wont let me repair it, and wont let me ship it in for a service. I literally cant do anything. I feel like someone paid microsoft to sabotage me. there is no solution for me

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  2. Anonymous
    2022-02-05T21:26:33+00:00

    I appreciate the screenshots.

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  3. Anonymous
    2022-02-05T20:54:17+00:00

    Hello, I let the computer sit on the unresponsive command prompt screen for about 10 minutes and then it finally went onto the next steps automatically. I typed 'accept' and then 'Y' and 'Y' to continue with the erase.

    and then i got this...

    "Sanitize SCSI disk #0

    Failure: SCSI status (2) error (70) Key/ASC/ASCQ(4/44/0)

    sanitize failure

    Failed to perform data erase.

    Press any key to shutdown device now...."

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  4. Anonymous
    2022-02-05T20:24:19+00:00

    My next thing I tried was creating a bootable thumb drive of windows, using the instructions in this video.

    https://www.youtube.com/watch?v=R70GchcnWpA

    When I boot with zip drive on my broken computer, I get to a prompt on where I want to install windows. When I select the computer, I get and error I can not pass. Please see screen shot.

    The error code at the bottom says:

    "We couldn't install Windows in the location you chose. Please check your media drive. Here's more info about what happened: 0x80300024"

    Image

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