Surface Book 3 - The newest update has completely bricked my Surface Book 3. Is there any hope for me?

Anonymous
2022-02-05T03:24:34+00:00

Hello, I am desperate for help. Microsoft "support" has told has no known solution. Thank you

Issue:

Since the latest Windows update, my computer will not turn on.

When attempting to power on, I receive the following error:

"Boot Error: Couldn't find a bootable operating system. Check the Boot Configuration to try to fix this"

Support told me to download a "Surface Recovery Image Download" from the website and extract the contents onto a 32gb Thumbdrive. I followed the instruction to boot up the computer with the thumdrive and select the "recovery option"

The computer begins to restart/recover process and immediately stops and goes to a blue screen that says the following:

"Reset this PC. There was a problem resetting your PC. No changes were made." the only option to select is cancel.

Here is where microsoft support says that they know no other solutions and they can only tell me that I no longer have a working computer. I must buy a new computer.

Looking for any help that they might have missed. The computer was working flawlessly before the update.

Details:

Update was the Morning of February 3rd, 2022. I was using my computer normally without a single issue. At about 10am I was prompted to begin the newest Windows update.

I have previously completed every update at the time I am prompted, so I believe I was up to date with all updates.

Device:

Surface Book 3 - 15 in. 512GB i7 32GB with GeForce

Thank you anyone that can help in advance.

My entire business workflow has been devastated. And because of the shortage in supply chain, I can not seem to find a comparable computer available for sale to replace mine

Surface | Surface Book | Install and update

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Anonymous
2022-02-07T20:11:06+00:00

Thank you for reporting this issue.  We are actively investigating. For additional help, contact Microsoft Support

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  1. Anonymous
    2022-02-07T12:26:40+00:00

    I need real support to correct damages caused by Microsoft on an owned paid computer..this is not a professional support...Microsoft have to quickly find a better way to limit the damage they caused..this does look like a serious customer experience and on my hand I have 10 of clients experiencing the same issue at the time..I will call a media CNN freind this is a nice case to show abusive business practice ...I am loosing more than 10 000$ business value and equipment value since..to hive me generic email support as you doing...it is a joke..there is no value on your replies since the events...apple have a real business rules .. I will follow the flow of answers to the board of Microsoft..with attached all cases I found..

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  2. Anonymous
    2022-02-07T12:20:47+00:00

    Hi I have the same time than US I am in Canada montreal city..no support or solution..Microsoft corrupted my computer on purpose after update to windows 11..they using us as a testing pool of customers..and they making values on my own capital an time..and since I am losing assets..money and time ...this is a scam.

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  3. Anonymous
    2022-02-07T12:14:30+00:00

    Thanks

    I am in IT works since 30 years..and I'm convinced this is nothing to so with the customer responsibility it is a Microsoft biggest failure coming from their side..just after the update...no SSD is detected any more..my lapto never changes config or places from the desk and I do have a USP for my computers..nothing can happen from my side..it is impossible...

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  4. Barb Bowman 80,810 Reputation points MVP Volunteer Moderator
    2022-02-07T09:41:49+00:00

    I appreciate the confirmation. May I confirm your location? If you're within United States, have you also tried to reach out from 6:00AM to 10:00PM Pacific Standard Time.

    1. Is USA web and phone help available on weekends or only Monday through Friday?

    You can also try the Customer Support phone number: 800-642-7676 or check the dedicated phone number for your country in Global Support Contact page; https://support.microsoft.com/help/4051701/.

    2. What are the support hours and days for locations outside the USA?

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