Surface Book 3 - The newest update has completely bricked my Surface Book 3. Is there any hope for me?

Anonymous
2022-02-05T03:24:34+00:00

Hello, I am desperate for help. Microsoft "support" has told has no known solution. Thank you

Issue:

Since the latest Windows update, my computer will not turn on.

When attempting to power on, I receive the following error:

"Boot Error: Couldn't find a bootable operating system. Check the Boot Configuration to try to fix this"

Support told me to download a "Surface Recovery Image Download" from the website and extract the contents onto a 32gb Thumbdrive. I followed the instruction to boot up the computer with the thumdrive and select the "recovery option"

The computer begins to restart/recover process and immediately stops and goes to a blue screen that says the following:

"Reset this PC. There was a problem resetting your PC. No changes were made." the only option to select is cancel.

Here is where microsoft support says that they know no other solutions and they can only tell me that I no longer have a working computer. I must buy a new computer.

Looking for any help that they might have missed. The computer was working flawlessly before the update.

Details:

Update was the Morning of February 3rd, 2022. I was using my computer normally without a single issue. At about 10am I was prompted to begin the newest Windows update.

I have previously completed every update at the time I am prompted, so I believe I was up to date with all updates.

Device:

Surface Book 3 - 15 in. 512GB i7 32GB with GeForce

Thank you anyone that can help in advance.

My entire business workflow has been devastated. And because of the shortage in supply chain, I can not seem to find a comparable computer available for sale to replace mine

Surface | Surface Book | Install and update

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Anonymous
2022-02-07T20:11:06+00:00

Thank you for reporting this issue.  We are actively investigating. For additional help, contact Microsoft Support

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  1. Barb Bowman 80,810 Reputation points MVP Volunteer Moderator
    2022-02-20T09:41:24+00:00

    Have you reported this to support? MS is quietly making it right.

    Can you share what they did for you?

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  2. Anonymous
    2022-02-19T21:56:16+00:00

    Have you reported this to support? MS is quietly making it right.

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  3. Anonymous
    2022-02-19T20:49:30+00:00

    We are not stupid people! We know how the BIOS/UEFI works and what settings need to be set. Reading from a handbook of answers to post to us is beyond insulting! Microsoft did not do its due diligence of checking updates with ALL types of Surfaces prior to passing it onto us, to make sure we were not going to get FU_ _ _ _D by your incompetence! If this s not fixed promptly, we will begin a Class Action Lawsuit against you for negligence. Telling us to go buy a new computer, really? We just have $$ coming out of our as_ _s, not an option! The boss paid huge $$ got this oversized brick! Not a happy camper!

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  4. Anonymous
    2022-02-11T20:47:33+00:00

    Oh, I also had a download of the firmware dated 2-7-22, I downloaded the firmware available today, since the date on the site changed to 2-9. The MD5 sums match so they are the same firmware.

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