I'm having problem using my flash drive on Surface RT. recently, 95% of the time, when I plug my Extreme USB 3.0 flash drive into Surface RT, I get no response from the system, the indicator on the flash drive does not illuminate, there is no sound (the sound that plays out of speaks when a USB device is connected), and no drive appears in "my computer". I have been using this USB 3.0 flash drive on my Surface RT for over a month, and it was OK before, and i don't really know when exactly it started to act up. this is the only USB 3.0 flash drive I have now, all my other flash drives which are USB 2.0 work perfectly on Surface RT, and all my external HDDs work fine as well. the problematic USB 3.0 flash drive works fine with my Lenovo T420 and T500 with no problem at all if I leave the Extreme USB 3.0 flash drive in the USB port while I restart Surface, 100% of the time the flash drive is detected and recognized and working fine after reboot, but when I reject the drive and plug it back in, no response again. I have tried to change drive letter, reformat the flash drive, even reinstalled Surface RT in case it was a registry problem. doesn't change anything. I have contacted Sandisk and the only response I got was "we didn't test it on ARM based system"... any help?

Can you try plugging the device behind a self-powered HUB (2.0 or 3.0) and see it works? I'm wondering whether it's drawing excessive current on plug-in (inrush) and leads to enumeration failure? Thanks, Eliyas

The thing is though, that a driver change for the storage controller, fixes the issue. Microsoft should be looking into making these USB 3.0 devices compatible with the Surface, rather than trying to pass off blame to the device manufacturer. They work with other storage controllers, why not this one?

@Saru2010 - please see a response from Eliyas Yakub \[MSFT\] in this thread for an analysis of the Corsair issue: http://answers.microsoft.com/en-us/surface/forum/surfpro-surfdevice/usb-30-drivers-not-working-cannot-plug-in-30/bfa6339c-801d-4f6d-a0b2-5d122e9dd5f4

It does : http://forum.corsair.com/v3/showthread.php?t=113056

According to research its not a device issue, more of an issue with the drivers, as it affects Windows 8 as a whole. If you install older drivers for Windows 7 on 8 it apparently fixes the issue. However this is not an option on the Surface RT, as it enforces driver signing and its not possible to bypass this. And these drivers aren't signed for Windows 8 I have a Acer S7 running windows 8, had no problem with sandisk extreme 3.0... i don't think the problem affects full windows 8 system

Surface RT and Sandisk Extreme USB 3.0 Flash Drive

Anonymous

I'm having problem using my flash drive on Surface RT.

recently, 95% of the time, when I plug my Extreme USB 3.0 flash drive into Surface RT, I get no response from the system, the indicator on the flash drive does not illuminate, there is no sound (the sound that plays out of speaks when a USB device is connected), and no drive appears in "my computer".

I have been using this USB 3.0 flash drive on my Surface RT for over a month, and it was OK before, and i don't really know when exactly it started to act up.
this is the only USB 3.0 flash drive I have now, all my other flash drives which are USB 2.0 work perfectly on Surface RT, and all my external HDDs work fine as well.
the problematic USB 3.0 flash drive works fine with my Lenovo T420 and T500 with no problem at all
if I leave the Extreme USB 3.0 flash drive in the USB port while I restart Surface, 100% of the time the flash drive is detected and recognized and working fine after reboot, but when I reject the drive and plug it back in, no response again.
I have tried to change drive letter, reformat the flash drive, even reinstalled Surface RT in case it was a registry problem. doesn't change anything.

I have contacted Sandisk and the only response I got was "we didn't test it on ARM based system"...

any help?

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Anonymous

2013-03-11T22:56:20+00:00

Can you try plugging the device behind a self-powered HUB (2.0 or 3.0) and see it works? I'm wondering whether it's drawing excessive current on plug-in (inrush) and leads to enumeration failure?

Thanks,

Eliyas
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Anonymous

2013-03-11T11:01:39+00:00

The thing is though, that a driver change for the storage controller, fixes the issue. Microsoft should be looking into making these USB 3.0 devices compatible with the Surface, rather than trying to pass off blame to the device manufacturer. They work with other storage controllers, why not this one?
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Anonymous

2013-03-11T03:31:59+00:00

@Saru2010 - please see a response from Eliyas Yakub \[MSFT\] in this thread for an analysis of the Corsair issue:

http://answers.microsoft.com/en-us/surface/forum/surfpro-surfdevice/usb-30-drivers-not-working-cannot-plug-in-30/bfa6339c-801d-4f6d-a0b2-5d122e9dd5f4
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Anonymous

2013-03-09T15:06:15+00:00

It does : http://forum.corsair.com/v3/showthread.php?t=113056
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Anonymous

2013-03-09T14:48:46+00:00

According to research its not a device issue, more of an issue with the drivers, as it affects Windows 8 as a whole. If you install older drivers for Windows 7 on 8 it apparently fixes the issue. However this is not an option on the Surface RT, as it enforces driver signing and its not possible to bypass this. And these drivers aren't signed for Windows 8

I have a Acer S7 running windows 8, had no problem with sandisk extreme 3.0... i don't think the problem affects full windows 8 system
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