Screen is shutting down while using zoom meeting program

Anonymous

I bought my surface pro 7 at the end of January and until last week I didnt have any problem,but last week, it shut down suddenly when I left the pc idle. This was the first time. and then the next day its screen started to shut down suddenly and randomly in the middle of the "zoom" meeting. The other peoples voices kept coming but there was no image on the screen. It was dark. This problem still going on and it is very annoying. I tried using "zoom" on the another pc which has win 10, and I didn`t have any problem. Actually this shutting down randomly and suddenly problem must be solved immediately, because the devices are expensive and I paid a lot of money on it and we are more dependent the computers nowadays than it was due to the extraordinary times we are going through due to the coronavirus situation.Do you have any advises for me to apply on my computer to fix it? Is it a general problem? Is it going to be solved or are we going to give up buying microsoft devices anymore? Please help and inform me as soon as possible.

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47 answers

Anonymous

2020-05-18T14:13:22+00:00

My issue is not with bandwidth. I have plenty of broadband bandwidth through Spectrum (direct hardwired connection to modem) and Zoom is the only application I have experienced the crashing issue with. I regularly conduct video chats using Google Hangouts, Facebook Messenger, Skype, Microsoft Teams, etc. and there are no issues. I have tried uninstalling and reinstalling Zoom numerous times and it still crashes anywhere from 3-15 minutes after launching or joining a meeting. This still happens with all other non-essential programs shut down.

Here is info on machine:

HP Compaq 8100 Elite CMT PC

Processor: Intel Core i7; 870 @ 2.93GHz 3.07GHz

RAM: 8GB

System: 64 bit, x64-based processor

OS: Windows 10 Pro, Version 1909

Graphics Card: ATI Radeon HD 4550

Thank you.
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Anonymous

Here is whst I learned from Zoon tech support:

Patricia James-Boatner (CCC TechConnect) May 15, 2020, 2:14:22 PM PDT Good Afternoon, At this time there is no known issue from Zoom concerning low bandwidth. This matter sounds like it is with your network and bandwidth. Are you on a wireless network or wired? Zoom meetings can demand significant memory and processing power from your computer. Closing other applications, ones you do not need during the session, will help Zoom run better. Avoid other activities that will steal bandwidth. Don't start other bandwidth-intensive activities just before, or during, a Zoom meeting. On your Zoom device—and as much as possible, on other computers and devices that share your Internet connection—avoid: · large downloads · large uploads · streaming video (e.g. Netflix, Hulu, YouTube) · cloud backups (e.g. Carbonite, CrashPlan) · cloud file synchronizations (e.g. OneDrive, Dropbox) · other high-bandwidth activities Minimum bandwidth is 600kbps (up/down) and recommended is 1.5 Mbps (up/down). They should check their Internet bandwidth using an online speed test, such as nperf, Speedtest, or Comparitech. Patricia James-Boatner CCC TechConnect Support ******@ccctechconnect.org

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Anonymous

2020-05-11T20:08:27+00:00

I spent an hour with a Microsoft Tech support accociate going through the diagnostic toolkit and all the system checks for and viruses. We even went on a zoom meeting together but of course the problem didn't happen then. The system was supposedly "healthy." Then 20 minutes after I hung up with her I had to do another Zoom meeting to tutor someone in math and it shutdown in the middle of meeting. I can't figure out why Zoom does this to my computer. Sometimes it happens when I'm annotating on the screen and sometimes not. Sometimes it just causes my screen to freeze and other times my whole PC shuts down with a loud buzzing sound and a screen that says " your PC has run into a problem and needs to shut down". I have searched the zoom website for help on this without any luck.

I have this exact problem with Zoom. It is causing my Surface Pro 7 screen to black out or for the entire Surface to shut down. Sometimes I get the "your PC has run into a problem and needs to shut down message" and sometimes I don't. Sometimes my screen will also become fuzzy/flicker during these meetings, especially after the screen goes black. Cannot get any help from Microsoft on this. I need Zoom to tutor my students and to meet with professors/attend class. My Surface has had issues outside of this too that have not been fixed. I'm under warranty too.
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Anonymous

2020-05-11T18:44:49+00:00

I have had the same issue. Every time I use Zoom it crashes my computer within anywhere from 5-15 minutes. Is there any way to troubleshoot or remedy?
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Anonymous

2020-05-03T19:35:38+00:00

I spent an hour with a Microsoft Tech support accociate going through the diagnostic toolkit and all the system checks for and viruses. We even went on a zoom meeting together but of course the problem didn't happen then. The system was supposedly "healthy." Then 20 minutes after I hung up with her I had to do another Zoom meeting to tutor someone in math and it shutdown in the middle of meeting. I can't figure out why Zoom does this to my computer. Sometimes it happens when I'm annotating on the screen and sometimes not. Sometimes it just causes my screen to freeze and other times my whole PC shuts down with a loud buzzing sound and a screen that says " your PC has run into a problem and needs to shut down". I have searched the zoom website for help on this without any luck.
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