Screen is shutting down while using zoom meeting program

Dear everyone,

First of all, I apologize for my lame English. I have experienced the same issue and it literally drove me crazy for hours. I tried everything I found on this post and nothing seemed to work. However, I've been able to identify where the problem was coming from : PowerPoint vs. Zoom in my case. Every time I am annotating on my PPT slides with the Drw tool (and not the annotation tool of Zoom), it crashed yet... only with plain colors. I know, I might sound crazy atm, but I swear, when I am using gold or silver, it works without a hitch... So, eveb if I sound silly, I thought I had to post it here.

Hopefully, it might help some of my fellows desperate teachers here ;)

We are having the same issue since September where my daughter is not able to attend her classes on Zoom. Tried all kind of devices and they either shutdown or restart. I have used around 10 Microsoft devices along with 3 chromebooks, 2 macs, 2 ios devices and 1 andriod device with the same result. She also face the same issue when accessing her classes on google meets. Has anyone found any solution to this problem?

We have been struggling to make her attend her school online as well as complete he homework. Any help here is much appreciated.

good day everyone, I'm having a issue with zoom every time my son connects to the zoom class room the laptop, table, cell phone and now the new desktop computer is also shutting down, is anyone experiencing this problem?

YES!  I am having this too.  We've tried 3 HP Chromebooks, an iMac, a macbook, and my iPhone.  My son is trying to connect with his third grade zoom class.  He gets booted out and/or the computers crash every time.  Other people in the house can zoom fine for their meetings.  Did you get a solution?

good day everyone, I'm having a issue with zoom every time my son connects to the zoom class room the laptop, table, cell phone and now the new desktop computer is also shutting down, is anyone experiencing this problem?

I have same issue as currently 126 other people. I have a Surface Pro7, and it is only 6 months old.  I have done all of the steps suggested by Marrion_Y, and the Surface still shuts down during Zoom calls.  I am running Zoom 5.0 which is the most current version.  

I get BSOD ":( Your PC ran into a problem and needs to restart.  We're just collecting some error info, and then we'll restart for you.  

For more information and possible fixes, visit https://www.windows/stopcode

If you call a support person, give them this info:

Stop code: FAULTY_HARDWARE_CORRUPTED_PAGE 

Please help, I really would like to get this working again. 

I also am having the same problem.  Out of nowhere it will shut down...and the same error: "We're just collecting some error info, and then we'll restart for you.  

For more information and possible fixes, visit https://www.windows/stopcode

If you call a support person, give them this info:

Stop code: FAULTY_HARDWARE_CORRUPTED_PAGE 

Very unsatisfactory and Microsoft zero help

 Based on some similar problems I've had with laptops in the recent past, I've created very long times-before-shutdown/sleep in the Windows Power settings.  My laptop is left plugged in so I'm not letting the battery run down if I walk away from the laptop for hours at a time (as I often do).  I've also switched to Microsoft Edge for Zoom conferences as some people said that using Chrome could be an issue; up until then my main browser was Chrome though sometimes for various reasons I also ran Explorer, and now Edge, at the same time (e.g., for web sites like eBay that only allow you to log in under one I.D. at a time, per browser, and for a long time I helped someone else run their eBay auctions as well as my own).  So far, the screen shutoff, or "permanent sleep" mode, issues have not returned since I made those changes.