Screen is shutting down while using zoom meeting program

Anonymous
2020-03-30T18:20:01+00:00

I bought my surface pro 7 at the end of January and until last week I didnt have any problem,but last week, it shut down suddenly when I left the pc idle. This was the first time. and then the next day its screen started to shut down suddenly and randomly in the middle of the "zoom" meeting. The other peoples voices kept coming but there was no image on the screen. It was dark. This problem still going on and it is very annoying. I tried using "zoom" on the another pc which has win 10, and I didn`t have any problem. Actually this shutting down randomly and suddenly problem must be solved immediately, because the devices are expensive and I paid a lot of money on it and we are more dependent  the computers nowadays than it was due to the extraordinary times we are going through due to the coronavirus situation.Do you have any advises for me to apply on my computer to fix it? Is it a general problem? Is it going to be solved or are we going to give up buying microsoft devices anymore? Please help and inform me as soon as possible.

Surface | Surface Pro | Display and screen

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  1. Anonymous
    2021-05-10T10:45:22+00:00

    Some of the cases posted above sound like they can be resolved by adjusting the Power & Sleep settings. It took me a while to discover that when I am actually focusing on a Teams or Zoom meeting (and not doing email on the side) of course I don't use the keyboard or mouse, which is why Windows thinks I am inactive (huh!). Solution: adjust screen time-out and sleep settings. Mine are now set to "never" sleep when plugged in, so when the screen goes black after 15 minutes, just moving the mouse around will set me right again.

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  2. Anonymous
    2021-01-20T13:21:29+00:00

    We are experiencing the same issue with a SP7. The screen shuts off, but our user can still hear the audio from the meeting. They will press a button on the keyboard or the touchpad (sometimes several times) and the screen will wake back up and into the meeting. This occurs if they are just watching the meeting, but NOT actively participating. (Taking notes, etc...)

    We have made sure the user is on the latest version of Zoom (5.4.9 at this time). The user is running the 1909 version of Windows 10. We are going to upgrade them to the latest version of Win 10 (20H2) to see if this alleviates the issue.

    UPDATE: We did update to 20H2 with no resolution. We also tried changing the power timers to never for every option we could, but that made no change. We also tried the Windows Mobility Center and enabling presentation mode with no resolution either. It seems like the screen is going to sleep/the screen saver is kicking on when this occurs. We are at the mercy of waiting for an update from Microsoft/Zoom.

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  3. Anonymous
    2020-11-06T12:31:38+00:00

    Eurhythmic, This is good information but are there steps that users (ex. delete the  culprit programs/functions) or Zoom can take to avoid the crashes? Or is this a Microsoft problem?

    Verified by Tom's Guide today Microsoft is removing the beloved Control Panel; this is mostly how I fixed their clumsy errors:( 

    https://www.tomsguide.com/news/rip-windows-10-control-panel-microsoft-is-killing-the-much-loved-feature

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  4. Anonymous
    2020-11-05T14:00:43+00:00

    Have several Surface Pros but this is only happening to one. Looking at the critical error log I am seeing multiple errors for MICROSOFT.ZUNExxxxx modules including video and audio and MICROSOFT.XBOXIDENTITYPROVIDER all showing corrupted.

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  5. Anonymous
    2020-10-25T18:27:35+00:00

    That is happening to me too.

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