wifi issues

Anonymous

I had an issue this morning where Surface couldn't find any wifi networks (when 5 were in the area) and it was connected the previous night. I solved this issue by searching windows rt for Network. Open Network Connections, find the wifi device and then disable this connection. After a minute - I re-enabled the connection and then it started to work.

Just wanted to share my experience if anyone runs into the same issue. Thanks!

Nate

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous

Greetings all,

We are working on a solution for the Limited WiFi issue. Please refer to the following thread for potential workarounds while we are working on the WiFi issue:

http://answers.microsoft.com/thread/c593dff8-61b3-496c-b8f2-f9deb3e4b35e

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Anonymous

Greetings everyone,

Thank you for your continued interest, feedback and assistance in investigating the Limited WiFi issue on the Surface.

Not all limited connectivity scenarios have solutions that can be controlled by the Wi-Fi drivers of a given device. Limited connectivity scenarios result from a complex interaction of device Wi-Fi drivers, access point firmware, access point configuration, and other environmental factors.

If following the steps in the provided links below fail to resolve your Wi-Fi issue I encourage you to create a new thread.

Connect to a wireless network

Can’t connect to a wireless network?

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Anonymous

You will most likely have to do a REFRESH. Most of us has had to do that. For some reason or another the driver gets corrupted. You may also do a trick that most others have done as well as long as you don't have the 8.1 Preview of Windows 8 RT installed.

That trick is to open the Control Panel and go do Device Manager. Look for the Marvel WiFi adapter and "Uninstall" the driver but "DO NOT DELETE IT". When finished, reboot the tablet and it should connect.

Try that trick first and if it doesn't work, then do a REFRESH.

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Anonymous

Hello priscillaodendaal,

Sorry to hear you are having problems connecting to WiFi.

You should be able to connect to WiFi. Are you getting any errors when trying to connect? Are you able to see the networks and not connect to them?

Let us know.

Best regards.

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682 additional answers

Anonymous

2012-12-31T19:33:01+00:00

My wife is experiencing this same issue with her new surface RT. It happens at least three to four times a day. I just went into my router and changed it to broadcast over 802.1n only. Now I'll need to wait until the rest of the family wakes up to see if I've bumped any other devices off the network.

Hi Mike,

I believe you will have more success if you set the router so it DOES NOT use 802.11n. Users have found it is this protocol that the Surface RT does not successfully work with.

Bob,

I have a NETGEAR router and my options are limited to going down to 54 mbps, 217 Mbps, or 450 Mbps. There is no way to separate whether I am broadcasting on b/n or G. Therefore, I selected the 450 Mbps which would imply the 802.11n connection. So far so good. All of my household devices are still working and the wife is watching for a disconnect. I know it's more mental than anything else but I hate to think that I will need to dumb down my intranet capabilities to get the surface to work.

For everyone out there, I'm now running 48 hours with no issues. Again, I have a NETGEAR WNDR4500 (the 900 model). The only change I made was inside the router where I changed the wireless setting to go "up to 450 Mbps". All of my household devices still operate and my wifes surface has not disconnected.
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