wifi issues

Anonymous

I had an issue this morning where Surface couldn't find any wifi networks (when 5 were in the area) and it was connected the previous night. I solved this issue by searching windows rt for Network. Open Network Connections, find the wifi device and then disable this connection. After a minute - I re-enabled the connection and then it started to work.

Just wanted to share my experience if anyone runs into the same issue. Thanks!

Nate

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

Answer accepted by question author

Anonymous

Greetings all,

We are working on a solution for the Limited WiFi issue. Please refer to the following thread for potential workarounds while we are working on the WiFi issue:

http://answers.microsoft.com/thread/c593dff8-61b3-496c-b8f2-f9deb3e4b35e

0 comments

Answer accepted by question author

Anonymous

Greetings everyone,

Thank you for your continued interest, feedback and assistance in investigating the Limited WiFi issue on the Surface.

Not all limited connectivity scenarios have solutions that can be controlled by the Wi-Fi drivers of a given device. Limited connectivity scenarios result from a complex interaction of device Wi-Fi drivers, access point firmware, access point configuration, and other environmental factors.

If following the steps in the provided links below fail to resolve your Wi-Fi issue I encourage you to create a new thread.

Connect to a wireless network

Can’t connect to a wireless network?

0 comments

Answer accepted by question author

Anonymous

You will most likely have to do a REFRESH. Most of us has had to do that. For some reason or another the driver gets corrupted. You may also do a trick that most others have done as well as long as you don't have the 8.1 Preview of Windows 8 RT installed.

That trick is to open the Control Panel and go do Device Manager. Look for the Marvel WiFi adapter and "Uninstall" the driver but "DO NOT DELETE IT". When finished, reboot the tablet and it should connect.

Try that trick first and if it doesn't work, then do a REFRESH.

0 comments

Answer accepted by question author

Anonymous

Hello priscillaodendaal,

Sorry to hear you are having problems connecting to WiFi.

You should be able to connect to WiFi. Are you getting any errors when trying to connect? Are you able to see the networks and not connect to them?

Let us know.

Best regards.

0 comments

682 additional answers

Anonymous

2012-11-11T21:44:34+00:00

Posting again out of sheer frustration!

I think my issues are slightly different to the majority of this thread as I don't get the "limited" Wi-Fi problem. Instead, I just have constant disconnects and timeouts while connected to my home router.

I've tried connecting at work and also tethering to my Lumia 800, and it works fine for both, so there has to be an incompatibility issue between certain routers and the surface. All my other Wi-Fi devices at home are fine.

My surface doesn't work with the generic router I'm using at home that was supplied by my ISP. I've tried everything suggested in this thread, as well as a factory reset on the router. Next up is a new router, but that will have to wait a couple of weeks.

I'm especially frustrated this evening as I'm trying to use the surface to port a game, and deploying and debugging is quite the chore with a deploy working maybe one out of five times, and the debugger constantly freezing up. Argh!
Was this answer helpful?

0 comments No comments