wifi issues

Anonymous

I had an issue this morning where Surface couldn't find any wifi networks (when 5 were in the area) and it was connected the previous night. I solved this issue by searching windows rt for Network. Open Network Connections, find the wifi device and then disable this connection. After a minute - I re-enabled the connection and then it started to work.

Just wanted to share my experience if anyone runs into the same issue. Thanks!

Nate

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous

Greetings all,

We are working on a solution for the Limited WiFi issue. Please refer to the following thread for potential workarounds while we are working on the WiFi issue:

http://answers.microsoft.com/thread/c593dff8-61b3-496c-b8f2-f9deb3e4b35e

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Anonymous

Greetings everyone,

Thank you for your continued interest, feedback and assistance in investigating the Limited WiFi issue on the Surface.

Not all limited connectivity scenarios have solutions that can be controlled by the Wi-Fi drivers of a given device. Limited connectivity scenarios result from a complex interaction of device Wi-Fi drivers, access point firmware, access point configuration, and other environmental factors.

If following the steps in the provided links below fail to resolve your Wi-Fi issue I encourage you to create a new thread.

Connect to a wireless network

Can’t connect to a wireless network?

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Anonymous

You will most likely have to do a REFRESH. Most of us has had to do that. For some reason or another the driver gets corrupted. You may also do a trick that most others have done as well as long as you don't have the 8.1 Preview of Windows 8 RT installed.

That trick is to open the Control Panel and go do Device Manager. Look for the Marvel WiFi adapter and "Uninstall" the driver but "DO NOT DELETE IT". When finished, reboot the tablet and it should connect.

Try that trick first and if it doesn't work, then do a REFRESH.

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Anonymous

Hello priscillaodendaal,

Sorry to hear you are having problems connecting to WiFi.

You should be able to connect to WiFi. Are you getting any errors when trying to connect? Are you able to see the networks and not connect to them?

Let us know.

Best regards.

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682 additional answers

Anonymous

2012-11-10T21:28:37+00:00

Could NOT connect to Apple TimeCapsule and Netgear wdr600 access point. Could connect to the guest network on the (same) Apple TimeCapsule. Could also connect to iPhone 4 tether.

Workarounds suggested are unacceptable for me, because most of the confirmed working ones do require administrative privilege to an access point, which I only have at home (or on my phone).

Returned the Surface within 14 day return period. Store folks were very nice about it - no hassle. And I wanted to signal my frustration with Microsoft by not rewarding them with my money for a job not so well done. I do want the surface to succeed; in theory the Surface is a better (if not the best) product in its market. WiFi issues, however, are absolutely unacceptable for the device which relies on connectivity for its security, stability and user experience. If anything, healthy wifi is the most important part of this system, since it would allow MS to push updates for everything else.

I do plan to reinvest, but I do want to see the official statement from Microsoft on what went wrong and how it was addressed (bad batch of hardware/software messing up, whatever it may be). In short, I would like to know if it was/is a hardware issue, since they're not easy to fix "past sale".

Sorry for the rant. Good luck everyone.
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