My surface duo randomly turns back on

Anonymous
2023-07-19T11:41:03+00:00

Hi,

I have a surface duo 1 (the first one) and it keeps coming

back on. After I shut it off of course.

Sometimes immediately sometimes not.

Any information?

-Nasser

Surface | Surface Duo | Power and battery

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  1. Anonymous
    2023-07-19T14:54:00+00:00

    Hi nasserroh.

    Thank you very much for bringing this to our attention.

    We are more than happy to receive your comments and behavior that your Surface DUO is having of curse this is not the experience that we want for our customer.

    1. To start let's make sure that is any app making your device to turn on.
      Verify on settings if there any app that you don't recognize.
    2. If the issue persists let's, make sure that your device is not affected for any file on it by resetting this to factory settings.
      Follow the steps in our website to complete the process: Reset Surface Duo to factory settings - Microsoft Support

    If the issue persists, do not hessite to let us know by this forum or you can always feel free to contact us directly to our Surface Technical Support in your Windows device.

    Download the Surface Application to any Windows 10/11 machine from the Microsoft Store

    1. Surface - Microsoft Store Apps
    2. Press the Text bubble with the question mark on it on the top right hand side of the application main screen
    3. Type in your issue and then scroll to the bottom and press "Sign in to contact Support"
    4. Sign in with your Microsoft Account
    5. Fill out the form to initiate a help ticket
    6. A Surface Advocate should contact you within 8 business hours to start assistance 

    Thank you.

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