Surface Headphones 2 wont charge?

Question

Surface Headphones 2 wont charge?

Anonymous

Hi,

So I've had my headphones for around 2 years, and I just recently lost the USB charging cable. I thought I could charge it using any USB C cable, but after multiple attempts with different cables, the white light will only turn on for a split second instead of blinking like its supposed to indicate charging.

Am I doing something wrong? I've plugged it into my surface pro 8, and it recognizes the device, so it can't be a charging port issue. I've usually charged it with the USB cable plugged into my surface pro charging block, which is plugged into a wall outlet. But when I do that with any other cable, it doesn't work, it just does the thing I described above.

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Answer 1

Hi Aram_,

Greetings!

Thank you for posting in Microsoft Community.

I'm sorry to hear that you were not able to charge the Surface Headphones 2 using a different USB-C cable.

The Surface Headphones 2 is best to be charge on the cable that was included or came with it. In this case, please reach out to the Customer Support to check your options. Visit our contact us page; https://support.microsoft.com/en-us/contactus/ to contact Microsoft Surface Support.

If you're located outside the United States, you can check our Global Support Contact page; https://support.microsoft.com/help/4051701/.

In contacting the Customer Support, make sure that you are on the right region by clicking the globe logo: