Sandisk SSD not recognized on Win10 unless boot to bios while it is attached

Question

Sandisk SSD not recognized on Win10 unless boot to bios while it is attached

Anonymous

Hi,

so I have this issue I started facing recently, I have a surface Go2 with type C, suddenly it was not able to detect my 1TB Sandisk SSD, after couple of trial and errors I noticed that the SSD can be detected by Win 10 I had boot to Bios whil the SSD attached, then from the bios I have to do the restart to boot to windows, only then Win 10 will be able to see my SSD, I am not facing this problem when using normal type C flash drive,

the steps I flows are:

start with a power off Surface Go 2

attach the type C USB SSD

hold volume up& power keys, release one Win logo shows up

then in Bios Exit>Restart

after that Win can see my SSD

should mention that I have tried with another Sandisk SSD and got the same results,

is there a fix to this confusion problem, thanks

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2 answers

Answer 1

Hi M. Ameri,

Thank you for posting in Microsoft Community.

I understand that you are facing an issue with your Sandisk SSD not being recognized on your Surface Go 2 unless you boot to BIOS while it is attached. I will do my best to assist you with this issue.

Based on the information you have provided; it seems that the issue might be related to the BIOS settings on your Surface Go 2. I would recommend checking the BIOS settings to ensure that the USB ports are enabled and set to the correct mode.

You can access the BIOS settings by following these steps:

Shut down your Surface Go 2.
Press and hold the Volume Up button on your Surface, then press and release the Power button.
Release the Volume Up button when the Surface logo appears.
Select the "UEFI Firmware Settings" option from the Advanced options menu.
Click on the "Restart" button to access the BIOS settings.

Once you are in the BIOS settings, navigate to the "Devices" tab and make sure that the docking USB port is enabled. If it is enabled, try disabling it for few seconds and then enable it again. Make sure that USB ports are enabled after you restart your Surface.

If the issue persists, you may also want to try updating the firmware and drivers for your Surface Go 2 and the Sandisk SSD. Here's how to update the drivers and firmware for your Surface Go 2.

Go to Download driver and firmware for Surface, choose Surface Go.
Then click the link next to Surface Go 2 then click Download on the next page.
Choose the .msi file that matches your current OS Build and click Next.
After downloading, run and install the .msi then Restart.

Update your Surface Go2 and Run the Surface Diagnostic Toolkit: Make sure that your Surface Go2 is up to date with the latest firmware and software updates. You can check for updates by going to Settings > Update & Security > Windows Update. The Surface Diagnostic Toolkit can help you identify and resolve issues with your Surface device. See Fix common Surface problems using the Surface Diagnostic Toolkit (microsoft.com).

Check the USB-C cable: Try using a different USB-C cable to connect your SanDisk SSD to your Surface Go2. Make sure that the cable is compatible with both devices.

Check the SanDisk SSD: Try connecting your SanDisk SSD to another computer to see if it works.

I hope the provided solution works for you. I look forward to hearing from you.

Kind regards,

Lavenia

Answer 2

Hi M. Ameri,

We haven't heard from you, so we assume that your issue has already been addressed. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question.

Thank you for understanding.

Kind regards,

Lavenia