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Hi there,
I just made a video of my recent problem: https://www.youtube.com/watch?v=Phi\_Yru77aM
You can see that when I'm using the built-in screen of my SP4 (i7, 16GB, 512GB) and only one 4K external screen (both at 60hz), this monitor keeps turning black on a random basis. All my drivers and firmware are up to date (Surface Dock and Surface). I even tried the last Intel Iris 540, same results. I tried another MDP to DP cable, same results. I tried another screen, same results. I tried different refresh rates, same results.
I bought this screen a month ago and I was working fine at the beginning. I strongly suspect an update or the fact that I tried to connect two 4K monitors at 60hz (and I would have damaged something in the process?).
If I deactivate the built-in screen, the problem goes away (something that I just found tonight).
Should I send the device in warranty or just wait for a software fix? The 4K experience is not there yet, I'm a bit disappointed I have to say.
Cheers,
D.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Sadly my ‘fix’ only lasted the evening and returned with a vengance the next day.
Also I cannot connect to my Samsung TV, i get Mode Not Supported...
I also still have my Surface Pro 3, and have none of these problems with the same set up!!
come on microsoft!
Have you tried the appropriate Intel generic driver? What version are you getting then? Here is the best hint that I have found for a procedure. Note that you would need to find a .zip file and unpack it
https://www.intel.com/content/www/us/en/support/articles/000005629/graphics-drivers.html
FWIW I did it yesterday for my Surface 2 Pro and am now seeing new symptoms I am going to have to learn how to deal with. For example, the Intel tool has become active again and is evidently fighting with W10 Display Properties when they are both trying to manage more than one monitor. Also, my MWDA which previously was relatively solid is frequently glitching but for that I suspect some W10 driver function may be overriding what Intel had designed. The manual instructions do contain a strong caveat about things like that.
Also, I think the question about version is really relevant because you may need to work around the fact that MS drivers apparently begin with 20. and appropriate Intel generic drivers may begin with a lower number. Otherwise you can get told that you are already using the "best" drivers for your device.
HTH
Robert Aldwinckle
I can safely say I have tried every single driver I could find. It's a fundamental flaw with the Surface Pro 4. MS do not have a solution.
flaw with the Surface Pro
Since I am now seeing the same symptom with the latest Intel Graphics driver that is supposedly compatible with my processor and never saw it before this I am more inclined to assert that there is probably something wrong with that; so perhaps the problem in your case could be that Microsoft have tried letting you keep up with Intel when it would be better to have held you back at a more stable version. However, as I indicated I have more cases to test with Intel's drivers (especially Audio and Wireless), so I am only noting my observations and not yet drawing any conclusions from them. It got so bad, even with Second Screen Only that I had to switch to my MWDA which thankfully is no longer glitching. What surprises me is that it looks like a crash but there is no indication of one. I suppose I need to find an Event log to activate to get more specific clues about what might be happening. My charger is active so it should not be some kind of erroneous power saving effect but I will have to check on that possibility too.
I have the exact same issue and I've just been deactivating my built-in screen as a workaround as well. Only thing I haven't tested is rolling back the Intel driver, I was just going to wait for a new update, but I assume it is something to do with that, since my friend has the same UHD monitor and the same surface 4, except his has dedicated graphics, and he has no issues.
