Surface Pro 4 - External screen keeps turning on/off (black flickering)

Anonymous
2017-06-13T21:32:22+00:00

Hi there,

I just made a video of my recent problem: https://www.youtube.com/watch?v=Phi\_Yru77aM

You can see that when I'm using the built-in screen of my SP4 (i7, 16GB, 512GB) and only one 4K external screen (both at 60hz), this monitor keeps turning black on a random basis. All my drivers and firmware are up to date (Surface Dock and Surface). I even tried the last Intel Iris 540, same results. I tried another MDP to DP cable, same results. I tried another screen, same results. I tried different refresh rates, same results.

I bought this screen a month ago and I was working fine at the beginning. I strongly suspect an update or the fact that I tried to connect two 4K monitors at 60hz (and I would have damaged something in the process?).

If I deactivate the built-in screen, the problem goes away (something that I just found tonight).

Should I send the device in warranty or just wait for a software fix? The 4K experience is not there yet, I'm a bit disappointed I have to say.

Cheers,

D.

Surface | Surface Pro | Display and screen

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  1. Anonymous
    2018-05-23T01:01:38+00:00

    I'm not a Windows Insider and my update was fine. I found this page which will allow you to download just that driver

    https://www.catalog.update.microsoft.com/Search.aspx?q=intel+corporation+driver+update+for+intel+hd+graphics+520 

    It is the 6th one down on the page (22.20.16.1749). Interestingly there are newer versions, but this is the one that came with the 1803 update.

    This is assuming that it was the graphics driver that fixed the issue vs something else. You may still want to figure out why your 1803 was not updated in the same way. Let us know how you get on. I feel a sense of responsibility and guilt knowing mine is working and yours should. ;-)

    I also have build 17134.48 so not sure why I dont have the same graphics driver.

    also, just to clarify, you mean 22.20.16.4749 not 1749 (I think you had a typo in your last post)>

    I'm downloading now and will try to update and see what happens. thanks!

    Sorry, but how do I install the file downloaded from here:

    https://www.catalog.update.microsoft.com/Search.aspx?q=intel+corporation+driver+update+for+intel+hd+graphics+520

    On another note, I updated the driver using a file I had previously downloaded, driver 22.20.16.4771 dated 8/13/2017. It fixes the Illustrator GPU issue, but monitor has flickered a few times.

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  2. Anonymous
    2018-05-23T00:50:11+00:00

    I'm not a Windows Insider and my update was fine. I found this page which will allow you to download just that driver

    https://www.catalog.update.microsoft.com/Search.aspx?q=intel+corporation+driver+update+for+intel+hd+graphics+520 

    It is the 6th one down on the page (22.20.16.1749). Interestingly there are newer versions, but this is the one that came with the 1803 update.

    This is assuming that it was the graphics driver that fixed the issue vs something else. You may still want to figure out why your 1803 was not updated in the same way. Let us know how you get on. I feel a sense of responsibility and guilt knowing mine is working and yours should. ;-)

    I also have build 17134.48 so not sure why I dont have the same graphics driver.

    also, just to clarify, you mean 22.20.16.4749 not 1749 (I think you had a typo in your last post)>

    I'm downloading now and will try to update and see what happens. thanks!

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  4. Anonymous
    2018-05-22T12:20:01+00:00

    I have the same build (Windows 10 April 2018 update, version 1803 build 17134.48) and have been suffering through the external monitor on/off problem with Iris Graphics 540 driver 21.20.16.4627.

    I think I "fixed" the problem by reverting to an older driver.  

    In Device Manager under Intel Iris Graphics 540, under Driver, I selected "Update Driver" and "Browse my computer for driver software" and "Let me pick from a list of available drivers on my computer" and I still had a couple older drivers installed.  I selected driver version 20.19.15.4326 from 11/18/2015 and so far both my external and tablet display have been stable.  I am sure I am missing out on some performance or features in the newer driver, but I'd much rather have one that doesn't fritz out!

    Maybe you could go forward to 22.20.16.4749. This is the version that works for me... It's not a new driver either (2017), but newer than yours.

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  5. Anonymous
    2018-05-22T11:58:32+00:00

    I'm not a Windows Insider and my update was fine. I found this page which will allow you to download just that driver

    https://www.catalog.update.microsoft.com/Search.aspx?q=intel+corporation+driver+update+for+intel+hd+graphics+520 

    It is the 6th one down on the page (22.20.16.1749). Interestingly there are newer versions, but this is the one that came with the 1803 update.

    This is assuming that it was the graphics driver that fixed the issue vs something else. You may still want to figure out why your 1803 was not updated in the same way. Let us know how you get on. I feel a sense of responsibility and guilt knowing mine is working and yours should. ;-)

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    1 person found this answer helpful.
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