Surface Pro 4 - External screen keeps turning on/off (black flickering)

Dear Microsoft, Microsoft CUSTOMERS,

    I must say I am astonished by the manner Microsoft is dealing with this issue. Let's face it, there is quite a number of CUSTOMERS complaining about the same issue (this thread, to mention one channel) Yet, it seems Microsoft, instead of actively solve the problem, has chosen to use brute force by putting the Microsoft Support army in between the CUSTOMER and a real solution.

    I say so, due to the experience I have had with Microsoft and the Support - I have contacted them countless times, spent hours and hours of my time troubleshooting with an army of restless Support attendants who always start back from the beginning. I must reckon the support team is well trained on customer relationship techniques: "yes, rest assured I will personally look after your problem", "I am sure we will find the best solution for you", "thank you for being so polite during our conversation", "thank you for waiting". That is all very nice and good, nevertheless, if I was looking for professional comfort, I would seek a psychologist. When I contact Microsoft Support, I am seeking for an efficient technical SOLUTION and, for most pleasant and polite the attendants might sound, the least I want is to be with them, troubleshooting.

    I do feel sorry for the support people, though - left unattended by Microsoft engineering. Yet, mostly sorry I feel for the CUSTOMERS  who needs to be on chats and phone calls, sometimes out of business hours and even past midnight, repeating over and over an issue that has been clearly documented by many others... where are you Microsoft ??? step up for your customers and address the issue.

   Please, Microsoft Support, stop asking customers to make a factory reset. I have been through this path, and again, spent endless hours on backups and resets just to find out that, by doing a factory reset, the problem goes away due to a "clever" re-staging process whereby the frequency of the external monitor gets reduced to 30Hz. Shame on this "clever" factory reset that induces the CUSTOMER to believe the problem is solved where it actually just hides the problem under the carpet.

**Shame on Microsoft for not providing a clear fix for their CUSTOMERS.**Until when are you going to keep on ignoring the issue ?

To finalize, my household uses 5 devices, currently being 2 of them Surface devices. Rest assured that, on the upcoming replacements, my  buying decisions will be highly influenced by this experience. The lines above do not grasp my disappointment.

A response yes, a replacement no. The responses were all grasping at straws, resetting the computer, trying new drivers, even suggesting new displays. I did all of the above, and still no luck. It is a fundamental issue with the surface pro 5.

>> I gave up ... and traded my SP4 in for a SP6 ...

Really good for you two but an expensive solution. I'm still struggling.

To all of you who managed to submit a case to Microsoft within the warranty period:  have any of you had any success/response/replacement?

Same. The 4 has a systemic issue with external 4K displays.

My 6 works flawlessly.

I gave up on my SP4 and the flickering. I traded my SP4 in for a SP6 and I am no loner having the flickering issue.