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Using the adapter with my Surface Pro 3 and I'm seeing lots of disconnects especially during videos. Anyone else seeing this.
***Post moved by the moderator to the appropriate forum category.***
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Sorry, this is my first post on this forum. I clicked the tab for helpful because it said 0 (zero) found this helpfull, and an option of "me to". As typical of support staff, this is a brushoff post that helps zero for the problem.
I'm really bothered by the disconnects - new Surface 5/15 with adapter on new tv and it disconnects about every 20 minutes and about one out of three causes a lockup of my wifi adapter which only resets by restarting the computer.
Same issue with my HP Envy 14 laptop.
Is your display adapter getting power from the TV? I wonder if its worth trying a AC-USB power supply. Maybe the USB power just isn't enough for power demands when video streams??
I have tried this with the same results. My surface, wifi router, and adapter are within 3' of each other. The adapter disconnects about every 10 minutes.
While Microsoft has abandoned this thread because there support for this product is horrible, to answer question yes and no. Depending on your tv power output you won't need it. Easy way to tell is if your not getting the max resolution output of 1080p. Then your going to need external power. I haven't had as much problems with mine lately but also check your display sleep settings also.
Same issue with my HP Envy 14 laptop.
Is your display adapter getting power from the TV? I wonder if its worth trying a AC-USB power supply. Maybe the USB power just isn't enough for power demands when video streams??
I have tried this with the same results. My surface, wifi router, and adapter are within 3' of each other. The adapter disconnects about every 10 minutes.
Same issue here. Had been using a Screen Beam Pro and connecting with SP1 and SP3 for ages with no problems. Recently have been using SP1 and it stopped connecting reliably. Figured it might be that the Screen Beam is old. Went and bought the Microsoft Wireless Display Adapter for $98, bring it back to the office and have the very same connection problems. Try to download updated display driver but it won't install. I'm stuck. What's going on?
Problem: connects for a short while then freezes and is very difficult to reconnect. Same thing happened with the Screen Beam.
All windows updates are installed.
Thanks,
Ian
