My Wireless display adapter disconnects every time I try to update it, has anyone else experienced this and/or knows how to solve this?
Wireless Display Adapter Disconnects
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Anonymous
Using the adapter with my Surface Pro 3 and I'm seeing lots of disconnects especially during videos. Anyone else seeing this.
***Post moved by the moderator to the appropriate forum category.***
Surface | Surface Pro | Display and screen
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
93 answers
Sort by: Oldest
-
Anonymous
2016-06-22T02:42:39+00:00 -
Anonymous
2016-06-22T10:58:27+00:00 Hi Robert,
- Have you tried the steps provided in the post?
- If you have tried what was the result?
- What is the make and model your computer?
- Are all the device drivers and Windows updates updated?
Do get back to us with all the information required and we will be happy to assist you further.
Regards,
-
Anonymous
2016-06-22T12:39:13+00:00 I am using a microsoft surface pro 3. Drivers are all Windows 10 and up to date. The app is up to date and the firmware for the adapter is up to date. The wifi display adapter gets hotter the longer the hdmi cord. I've resolved the issue by shortening the cables. Now it only disconnects every once and a while. The problem is Microsoft's adapter not the surface of laptops. Disappointing, but not totally unexpected. I have been a Microsoft supporter since DOS, nothing ever goes as planned.
-
Anonymous
2016-06-22T13:32:23+00:00 Try switching the Surface Pro 3 network adapter to the 2.4Ghz network. Also, turn off Bluetooth.
-
Anonymous
2016-06-29T10:28:29+00:00 Hi,
Apology for the inconvenience and thanks for sharing your experience and resolution on the forum. Do feel free to post on the forum, if you have any concern related to Windows. We will be happy to assist you again.
Regards,