Wireless Display Adapter Disconnects

Anonymous
2014-11-01T03:05:49+00:00

Using the adapter with my Surface Pro 3 and I'm seeing lots of disconnects especially during videos. Anyone else seeing this.

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Surface | Surface Pro | Display and screen

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  1. Anonymous
    2016-06-22T12:39:13+00:00

    I am using a microsoft surface pro 3. Drivers are all Windows 10 and up to date. The app is up to date and the firmware for the adapter is up to date.  The wifi display adapter gets hotter the longer the hdmi cord. I've resolved the issue by shortening the cables. Now it only disconnects every once and a while.  The problem is Microsoft's adapter not the surface of laptops. Disappointing, but not totally unexpected.  I have been a Microsoft supporter since DOS, nothing ever goes as planned.

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  2. Anonymous
    2016-06-22T10:58:27+00:00

    Hi Robert,

    1. Have you tried the steps provided in the post?
    2. If you have tried what was the result?
    3. What is the make and model your computer?
    4. Are all the device drivers and Windows updates updated?

    Do get back to us with all the information required and we will be happy to assist you further.

    Regards,

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  3. Anonymous
    2016-06-22T02:42:39+00:00

    My Wireless display adapter disconnects every time I try to update it, has anyone else experienced this and/or knows how to solve this?

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  4. Anonymous
    2016-06-09T08:25:21+00:00

    I completely agree with this post.  I have the same problem - random disconnects.  I'm going to stop using the devices after today as they are so unreliable I can't trust them for exec / vip presentations.

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  5. Anonymous
    2016-05-30T13:25:18+00:00

    I too having the same issue.  My wifi is up and running the video does not stop streaming however the Microsoft Wireless display adapter crashes.  And is also very hot.  I let the device cool and I can get about another 5 minutes of play before crashing again.

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