Wireless Display Adapter Disconnects

Anonymous
2014-11-01T03:05:49+00:00

Using the adapter with my Surface Pro 3 and I'm seeing lots of disconnects especially during videos. Anyone else seeing this.

***Post moved by the moderator to the appropriate forum category.***

Surface | Surface Pro | Display and screen

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  1. Anonymous
    2016-07-05T10:19:37+00:00

    Hi,

    Thank you for posting your query.

    However, considering the age of the thread and to avoid confusion, if the troubleshooting steps in this thread did not resolve your issue, I would recommend creating a new thread so that the community can focus on that thread.

    Refer to the following link prior to posting a question so that you may provide all the relevant

    information, for us to help you: 

    Suggestions for asking a question on help forums

    http://support.microsoft.com/kb/555375

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  2. Anonymous
    2016-06-29T10:28:29+00:00

    Hi,

    Apology for the inconvenience and thanks for sharing your experience and resolution on the forum. Do feel free to post on the forum, if you have any concern related to Windows. We will be happy to assist you again.

    Regards,

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  3. Anonymous
    2016-06-22T13:32:23+00:00

    Try switching the Surface Pro 3 network adapter to the 2.4Ghz network.  Also, turn off Bluetooth.

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  4. Anonymous
    2016-06-22T10:58:27+00:00

    Hi Robert,

    1. Have you tried the steps provided in the post?
    2. If you have tried what was the result?
    3. What is the make and model your computer?
    4. Are all the device drivers and Windows updates updated?

    Do get back to us with all the information required and we will be happy to assist you further.

    Regards,

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  5. Anonymous
    2016-06-22T02:42:39+00:00

    My Wireless display adapter disconnects every time I try to update it, has anyone else experienced this and/or knows how to solve this?

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