Surface Duo, asking for lost PIN after factory reset

Anonymous
2021-05-01T04:08:47+00:00

I forgot what my PIN was and now cannot get in to the phone. Performed factory reset per other suggestions, but it asking for my previous PIN, which I don't know, hence the reset. 

Surface | Surface Duo | Safety and security

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Anonymous
2021-05-04T23:35:16+00:00

The device isn't showing up on my Google account, so I am unable to reset it remotely.

The device also is not accepting my Google credentials.. 

Thanks for keeping us posted, Kristoffer VA.

In that case, please try to force your device to shut down by holding down the power button and restart. Once restarted, check if it allows you to set it up again. If issue persists, we suggest you to contact Microsoft Surface Support to seek options for your device or possible replacement. If you're located outside United States, see Global Support.

Best regards,

StevenK

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  1. Anonymous
    2021-05-05T00:07:38+00:00

    Thanks,

    I have ordered a replacement. 

    Thank you

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  2. Anonymous
    2021-05-07T16:02:08+00:00

    That's very good to know, Kristoffer VA.

    If there's anything that needs to be addressed, don't hesitate to reply back or creat another post.

    Best regards,

    StevenK

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  3. Anonymous
    2021-05-07T16:34:11+00:00

    Thank you.

    The replacement arrived and allowed setup to continue. 

    I have written my PIN in another location, now that I have learned that lesson!

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  4. Anonymous
    2021-05-08T23:40:36+00:00

    Thanks for keeping us updated, Kristoffer VA.

    Please don't forget to let our Community know by clicking Yes and marking my post above about contacting the support as answer. This helps others who may have the same issue as yours.

    Cheers,

    StevenK

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