Surface Book 3 Nvidia Graphics card disappears after updates.

Anonymous

I bought the Surface book 3 a few weeks ago. It just installed some updates and now my Nvidia card has disappeared from the device manger.

It was working properly before the updates go installed so now I am suspecting it's something to do with the windows updates. My surface book hasn't received the latest 2004 windows update yet. I have already gone through the Nvidia driver experience app to manual install the graphics card driver but it says it can't detect any graphics card. I am pretty sure a brand new 3grand machine will not be equipped with a faulty graphics card, because that will be stupid. Will be contacting MS soon. Is anyone else experiencing the same problem.

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164 answers

Anonymous

2022-03-15T02:20:49+00:00

Sending it back under warrantee is not a solution. MIcrosoft will send you back a refurbished unit with the same exact problem and they do not transfer your hard drive or data so you either have to restore an ISO file or reinstall from scratch.
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Anonymous

2022-03-29T03:44:14+00:00

This worked like a charm!
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Anonymous

2022-04-03T23:43:20+00:00

Nice! It works. Thanks.
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Anonymous

2022-04-04T06:00:26+00:00

Sure, disconnecting and reconnecting "works" but it's not the answer or solution to this problem. 19,000 views of this thread over a couple of years and Microsoft still can't figure out what the actual problem is and offer a 100% solution is pretty sad.
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Anonymous

2022-04-04T15:48:40+00:00

Those are Microsoft bots,

probably even use a different machine.
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