Surface Book 3 Nvidia Graphics card disappears after updates.

Anonymous
2020-06-20T23:18:58+00:00

I bought the Surface book 3 a few weeks ago. It just installed some updates and now my Nvidia card has disappeared from the device manger. 

It was working properly before the updates go installed so now I am suspecting it's something to do with the windows updates. My surface book hasn't received the latest 2004 windows update yet. I have already gone through the Nvidia driver experience app to manual install the graphics card driver but it says it can't detect any graphics card. I am pretty sure a brand new 3grand machine will not be equipped with a faulty graphics card, because that will be stupid. Will be contacting MS soon. Is anyone else experiencing the same problem.

Surface | Surface Book | Display and screen

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  1. Anonymous
    2021-07-11T05:11:09+00:00

    I've switched out my first SB3 for another new one. Same problem with disappearing Quadro. Tried every driver, reinstalled Surface Firmware. Any fixes are temporary. The Quadro is missing more often than it's not.

    Have tried to fix this twice with Microsoft Support. Too much effort for no results.

    This is a Microsoft problem and I'm extremely disappointed.

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  2. Anonymous
    2021-07-11T10:20:34+00:00

    I had the same problem yesterday. Geforce Graphic dissapeared.

    I installed the latest version of windows. After that and resstart graphic card appeared and Adobe Premiere Pro is using GPU and graphic ram as expected.

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  3. Anonymous
    2021-07-11T16:39:24+00:00

    My bet is that your "fix" doesn't hold and your GPU will continue to disappear, reappear etc. I believe this to be a Microsoft issue related to Surface Book firmware that has yet to be addressed by Microsoft.

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  4. Anonymous
    2021-07-25T07:07:59+00:00

    The UEFI dGPU turn-off and then turn-on step really helps and solves my problem, similarly as stated by the other people. Great thanks.

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  5. Anonymous
    2021-08-07T02:05:47+00:00

    Hey MS, gonna give us an explanation as to why this is happening? I feel like I have been fleeced.

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