Surface Book 3 Nvidia Graphics card disappears after updates.

Anonymous
2020-06-20T23:18:58+00:00

I bought the Surface book 3 a few weeks ago. It just installed some updates and now my Nvidia card has disappeared from the device manger. 

It was working properly before the updates go installed so now I am suspecting it's something to do with the windows updates. My surface book hasn't received the latest 2004 windows update yet. I have already gone through the Nvidia driver experience app to manual install the graphics card driver but it says it can't detect any graphics card. I am pretty sure a brand new 3grand machine will not be equipped with a faulty graphics card, because that will be stupid. Will be contacting MS soon. Is anyone else experiencing the same problem.

Surface | Surface Book | Display and screen

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  1. Anonymous
    2021-06-16T17:54:56+00:00

    Not sure I would trust the Microsoft with the return, unless I was getting a new SB3. Not installing firmware or updates will eventually cause issues for support and compatibility. I would also recommend apply the latest updates. I have done this since WIn10 on SB and PC with very little issues. Plus you will need update for Microsoft Defender A/V unless you have a third party.

    Mines is okay since the 15/6 update, I will perhaps run a game for 1 day full to see how i get on. No loss of GPU so far from suspend/resume.

    You could try the Win10 update troubleshooter, or some of the options below.

    How to Fix Windows 10 Update Stuck on Checking for Updates Issue (guidingtech.com)

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  2. Anonymous
    2021-06-17T15:24:31+00:00

    Yeah, I’ve done most Windows updates manually through the update tool for now, but afaik I haven’t gone ahead and manually installed any surface firmware updates directly, which was something I did on my previous SB3.

    The replacement I got was spotless though- so I have no complaints there.

    I’ve tried the troubleshooter, doesn’t seem to be able to find the problem. It seems the settings app may be somehow “disconnected” from the update service.

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  3. Anonymous
    2021-06-23T15:52:10+00:00

    This is now the fourth time this year that the graphics card disappears. Solve the problem or reduce the price for your stuff

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  4. Anonymous
    2021-07-07T15:04:40+00:00

    ALL,

    My company SB3 went through an update last night and now the keyboard will not respond. I know. I should not have done an automatic update but since it is my work machine I like to keep it up to date. I am writing this on my SB2 to see if anyone else has had the same issue over night. When I came in this morning there was the setup screen for Windows and now no keyboard capabilities. This is making me really angry and disgusted with Microsoft. Anyone up for a class action lawsuit?

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  5. Anonymous
    2021-07-07T21:50:41+00:00

    Had the same issue yesterday. Another restart fixed this problem (keyboard not responding). Hopefully it is just as simple for you.

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