Surface Book 3 Nvidia Graphics card disappears after updates.

Anonymous
2020-06-20T23:18:58+00:00

I bought the Surface book 3 a few weeks ago. It just installed some updates and now my Nvidia card has disappeared from the device manger. 

It was working properly before the updates go installed so now I am suspecting it's something to do with the windows updates. My surface book hasn't received the latest 2004 windows update yet. I have already gone through the Nvidia driver experience app to manual install the graphics card driver but it says it can't detect any graphics card. I am pretty sure a brand new 3grand machine will not be equipped with a faulty graphics card, because that will be stupid. Will be contacting MS soon. Is anyone else experiencing the same problem.

Surface | Surface Book | Display and screen

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  1. Anonymous
    2022-03-04T12:29:56+00:00

    Contact Surface customer support or Nvidia customer support - it can be something small you won´t come up with easly. Generally (so I was told) if the card is gone under the hardware manager without you having unistalled something, it ain´t looking good. Check there under "hidden devices" too (under view). It´s important if it shows there. If some strangely named card shows under the manager, that´s important too.

    The Surface customer support can remotly access your laptop and run diagnositics and check BIOS etc. Do try it out before sending your laptop in. I had a different issue with the camera suddenly vanishing, they fixed it for me in no time.

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  2. Anonymous
    2022-03-04T12:24:06+00:00

    The "hardware changes" button showed nothing. As I´m not a technology geek, I contacted NVIDIA custommer support. They asked me, if the card was showing under the hardware manager, which it was not. However, they didn´t tell me to look under "hidden" devices. There it was. When opened it was saying code 45, device detatched. That´s how I came to this thread. At this point I have been 4 hrs into applying solutions, chatting with NVIDIA, installing sfotware and firmware, booting and rebooting, going ito BIOS, you name it. NVIDIA said I should send my laptop in to have it repaired. So imagine my surprise when such a f*ing tiny move as detach and reattach the screen did the job. This should be included into all kinds of manuals, automatic help programms etc. I mean, I almost sent my laptop in. Imagine the costs for this on both sides.

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  3. Anonymous
    2022-03-04T08:24:24+00:00

    I tried it on both too, still having problem.

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  4. Anonymous
    2022-03-04T06:00:01+00:00

    Dozens of times in an evening!? That's send it back rate for me. I hope it is still under warranty.

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  5. Anonymous
    2022-03-04T05:36:01+00:00

    I wouldn't go that far! If it works for you then it is a solution. Others should know and try it, might be their issue as well. It is better to have us informed than not. :)

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