This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
I bought the Surface book 3 a few weeks ago. It just installed some updates and now my Nvidia card has disappeared from the device manger.
It was working properly before the updates go installed so now I am suspecting it's something to do with the windows updates. My surface book hasn't received the latest 2004 windows update yet. I have already gone through the Nvidia driver experience app to manual install the graphics card driver but it says it can't detect any graphics card. I am pretty sure a brand new 3grand machine will not be equipped with a faulty graphics card, because that will be stupid. Will be contacting MS soon. Is anyone else experiencing the same problem.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Sure, disconnecting and reconnecting "works" but it's not the answer or solution to this problem. 19,000 views of this thread over a couple of years and Microsoft still can't figure out what the actual problem is and offer a 100% solution is pretty sad.
Nice! It works. Thanks.
This worked like a charm!
Sending it back under warrantee is not a solution. MIcrosoft will send you back a refurbished unit with the same exact problem and they do not transfer your hard drive or data so you either have to restore an ISO file or reinstall from scratch.
After opening the package the Surface Book was in and starting up the machine, I proceeded to download and install nVidia's Compute Unified Device Architecture (CUDA). A suite of drivers and firmware that enables the graphics card to perform computational tasks. Problems immediately occurred under heavy load, and in search for answers, I remember reading that nVidia's hardware in the Surface Book was actually 'external' to the nVidia environment. Hence installing the native firmware would override important driver controls that Microsoft was actually responsible to given the unique blueprint of the machine. To rectify, the operating system had to be reinstalled from manufactured version.
I know this is a very vague statement, as even fresh machines suffer from the problem.
