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I bought the Surface book 3 a few weeks ago. It just installed some updates and now my Nvidia card has disappeared from the device manger.
It was working properly before the updates go installed so now I am suspecting it's something to do with the windows updates. My surface book hasn't received the latest 2004 windows update yet. I have already gone through the Nvidia driver experience app to manual install the graphics card driver but it says it can't detect any graphics card. I am pretty sure a brand new 3grand machine will not be equipped with a faulty graphics card, because that will be stupid. Will be contacting MS soon. Is anyone else experiencing the same problem.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Been having this problem since I got my SB3. I specifically bought the nvidia one so I could play the sims 4 occasionally. Lately it has been so bad it disappears within minutes of turning on the laptop. Makes it very frustrating to play, and also to watch any movie with the quality dropping out.
This is not feasible either as it cuts off the screen and does not fit everything on fullscreen. Also, when I run a specific program like a game, it has its own resolution settings and which is lower than 3000x2000 as it's not an option within the program.
look at teh above comment
Try reducing the resolution in settings at least one step down from the native 3000 by 2000.
Thanks for your response. I was thinking the same thing, especially after I wasted hours out of my day going back and forth with various Microsoft "Support" departments just to get the runaround. They all lie and contradict each other, it's very poor business practice/ethics for such a large corporation like Microsoft. But I'm not surprised, I've dealt with similar issues with Google and others before as well. These corporations think they can just get away with it but enough is enough!
I am seriously interested in proceeding with a Class Action Lawsuit against Microsoft and have begun researching it. Would you like to be the main representative? I would definitely be a witness to multiple issues regarding my Surface Device that dozens of others have experienced with no feasible solution. There are countless threads regarding all over the web and I would be happy to post on all of them to get the word out if we proceed. We, as consumers, do not have to deal with this at all. Corporations depend on us to keep them afloat. I have a couple of lawyer clients I can reach out to see if any of them handle these kinds of lawsuits or point me in the right direction. Based on what I've researched, it's best to have 1 main representative, a list of witnesses who experienced the same issue/loss/damages, and best to file with only one law firm rather than multiple.
Let me know, we can exchange contact information and communicate outside of this thread before we get flagged or removed.
