Surface Book 3 Nvidia Graphics card disappears after updates.

Anonymous
2020-06-20T23:18:58+00:00

I bought the Surface book 3 a few weeks ago. It just installed some updates and now my Nvidia card has disappeared from the device manger. 

It was working properly before the updates go installed so now I am suspecting it's something to do with the windows updates. My surface book hasn't received the latest 2004 windows update yet. I have already gone through the Nvidia driver experience app to manual install the graphics card driver but it says it can't detect any graphics card. I am pretty sure a brand new 3grand machine will not be equipped with a faulty graphics card, because that will be stupid. Will be contacting MS soon. Is anyone else experiencing the same problem.

Surface | Surface Book | Display and screen

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  1. Anonymous
    2021-03-06T00:49:45+00:00

    Thanks for the confirmation. That makes so much more sense now.

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  2. Anonymous
    2021-03-05T23:54:49+00:00

    Yes the NVIDIA card is in the base. This is why the problem exists and why sometimes detach / reattach works.

    However it is also the problem. Detaching/reattaching seems be one cause of 'losing' the card, meaning a restart or other intervention is needed. So anytime you want to use the primary feature of the book, you break the main advantage it has over a Pro. For it me it means I hardly ever remove the tablet, or turn it around as it will mean an hour of stuffing about to make it use the graphics card next time I need it. It should be seamless hand over, they advertise it as a seamless handover. This is now an overpriced and underpowered laptop, not a fancy 2 in 1 combo tablet.

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  3. Anonymous
    2021-03-05T23:38:17+00:00

    Thanks. This worked for me as well... Does the NVIDIA GPU reside within the keyboard?? That might explain the docking/re-docking solution...

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  4. Anonymous
    2021-02-27T09:10:14+00:00

    I just had this issue start recently and I regret spending so much on the SB3. My SBw/PB worked very well for many years, I expected better.

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  5. Anonymous
    2021-02-25T17:18:08+00:00

    This same thing has been happening to me on my SB3 15", where at least once a week the Nvidia card disappears from Device Manager. Scanning for new hardware doesn't bring it back, nor does undocking/redocking the upper. The only thing that works for me is to completely disable dGPU in UEFI and boot into Windows, then go back into UEFI and enable it again. Momentarily toggling it off/on doesn't do the trick, as the first reply suggests. Super frustrating and a problem for my co-workers who have the same laptop. This is getting old.

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