Surface Book 3 Nvidia Graphics card disappears after updates.

Anonymous
2020-06-20T23:18:58+00:00

I bought the Surface book 3 a few weeks ago. It just installed some updates and now my Nvidia card has disappeared from the device manger. 

It was working properly before the updates go installed so now I am suspecting it's something to do with the windows updates. My surface book hasn't received the latest 2004 windows update yet. I have already gone through the Nvidia driver experience app to manual install the graphics card driver but it says it can't detect any graphics card. I am pretty sure a brand new 3grand machine will not be equipped with a faulty graphics card, because that will be stupid. Will be contacting MS soon. Is anyone else experiencing the same problem.

Surface | Surface Book | Display and screen

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  1. Anonymous
    2021-03-22T02:51:45+00:00

    hi all

    i have the same problem with my SB3 15".  Detaching & Re-attaching the tablet didn’t work for me.  The Microsoft support team suggests me to do Surface Recovery Image Download - refresh your Surface or reset it to its factory condition.  However i think to reset it to its FACTORY condition is too much !! And it is not acceptable for a USD 3K "top graded" computer !!!!  And I am told there is NO physical Microsoft  service center in my city that I can bring my SB3 for checking! 

    As a IT layman, I felt very desperate and helpless .

    Then I asked a colleague in IT department for help. I followed his suggestion to re-install the Nvidia driver. It is working for me !! thanks God !     And this driver is just released on 2021.3.17.

    For whom Microsoft cannot help at all, let’s try the latest Nvidia driver. I will observe my SB3 for few days for sure.

    Very very very disappointed with SB3 & Microsoft.

    A funny thing is that the support team guided me via phone call how to do checking blablabla… she said that I would know how to do so afterwards. My thought was “should you resolve the problem NOW entirely? Am I supposed to face the same problem again and do the checking by myself ?!!!”

    Good Luck !

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  2. Anonymous
    2021-03-14T21:47:17+00:00

    That fix does not help when your in the middle of a game and the primary video card drops out.. respectfully, how bout we work out what’s causing the drop outs and fix that..

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  3. Anonymous
    2021-03-14T21:37:02+00:00

    thanks a lot for your help

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  4. Anonymous
    2021-03-14T21:36:07+00:00

    I tried undocking and docking my surface book 3 and this problem was solved

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  5. Anonymous
    2021-03-10T19:29:02+00:00

    Thank you for this very helpful solution:

    Except for the Surface Diagnostic Toolkit and File Checker, most of these steps were listed in other postings; however, nothing worked for me.

    The key to it all, in my case for my 15" Surface Pro 3 (Quadro RTX 3000), seems to have been the Surface Diagnostic Toolkit.

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