Surface Book 3 Nvidia Graphics card disappears after updates.

Anonymous
2020-06-20T23:18:58+00:00

I bought the Surface book 3 a few weeks ago. It just installed some updates and now my Nvidia card has disappeared from the device manger. 

It was working properly before the updates go installed so now I am suspecting it's something to do with the windows updates. My surface book hasn't received the latest 2004 windows update yet. I have already gone through the Nvidia driver experience app to manual install the graphics card driver but it says it can't detect any graphics card. I am pretty sure a brand new 3grand machine will not be equipped with a faulty graphics card, because that will be stupid. Will be contacting MS soon. Is anyone else experiencing the same problem.

Surface | Surface Book | Display and screen

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  1. Anonymous
    2022-12-19T15:57:39+00:00

    I Just had to clean the Pins(the connections that appear when you undock the tablet). I used isopropanol and now my computer is working completly fine.

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  2. Anonymous
    2022-11-08T22:13:05+00:00

    After my graphic driver dropped out every time I got a game loaded, Microsoft ended up replacing my device.

    So dad I haven’t had this issue with the new one

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  3. Anonymous
    2022-11-08T21:43:07+00:00

    hi i have the same problem but my surface book 3 only has the same problem after starting a game the moment the save game loads it crashes to desktop please help it is happening more often it comes up with a direct x current failed message every time this happens as well

    c

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  4. Anonymous
    2022-09-28T07:01:36+00:00

    Nothing worked for me due faulty hardware. Got rid of the item

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  5. Anonymous
    2022-09-10T01:21:55+00:00

    Reducing the resolution appeared to work for myself.

    3k 2k is too high for the hardware to manage demanding graphics

    so the manager kicks driver connection to the dedicated gpu in favor of the integrated

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