Surface Book 3 Nvidia Graphics card disappears after updates.

I have noticed with the latest firmware update significant improvements with the gpu drop outs and feel that Microsoft are heading in the right direction… many thanks.

Downloading now and will test tomorrow. I hope it improves things as I am getting very tired of this ‘top of range’ machine not performing.

Good to know... today 6/15/2021 I just received the newest firmware update.

I have noticed with the latest firmware update significant improvements with the gpu drop outs and feel that Microsoft are heading in the right direction… many thanks.

Sorry to hear everyone is still having this issue. I have the Surface Book 3 15" with NVIDIA GeForce GTX 1660 Ti with Max-Q Design.

I have to admit its been getting worst recently. I dont really detach the screen, however its the only general fix when the GPU disappears. Its as if the laptop just loses recognition of the base with GPU, although the keyboard is find. Re-freshing device manager does nothing as GPU not found.

I also find the general screen detach/attach is not that reliable , hence why I dont do this. Weird as my original Surface Book 1 with Nvidia GPU was rock solid no issues.

Think I may try using Nvidia native drivers, and perhaps check for new firmware. I actually spoke to Microsoft chat , what a waste of time. They actually wanted to replace the hardware, really ? No wonder Microsoft loses business, they need to get their hardware and support up to scratch. Its a shame as love the design , screen and keyboard. Will update if I have any success with drivers and firmware .

Looks like a new firmware update dated 14/6.

Surface Book 3 update history (microsoft.com)

Having been assigned a Surface Book Pro 3 (the most advanced model with the Quadro RTX 3000 on board, 32 GB system memory, 1TB SSD), I should imagine working a relative powerhouse of a machine - aside from the rather sparse onboard memory - resulting in smoothly working accross the board.

That, alas, hasn't been the case at all.

Working a 3 monitor setup (1x32"4K, 1x 24" 1920x1200, 1x Surface Book Pro-screen), has been sort of an ordeal up till now.

The system constantly slows down (3 monitors addressed by the onboard Iris graphics card, and the Quadro hardly/if ever being properly used) slowing the system down to virtually unusable.

Every time I (try to) use Adobe Photoshop I have to check whether the Quadro card is even engaged at all - if not, restart (again). Our ICT department has taken this machine in time after time, sometimes resulting in a couple of days more or less 'normal'performance. And every time a Windows update was installed, it's back to 'extremely slow performance'.

This should never be an issue with a system such as this. And I'm not even pushing the boundaries with large Photoshop files, or Adobe Première editing, just basic tasks in Adobe CC - which is a damn shame, as I'm a graphic designer who needs to do just that, advanced tasks with a powerful machine.

And don't even get me started on using MS Teams - I might as well not even bother trying to work collectively or share a screen with colleagues, it just doesn't work at all. The system slows down to less than usable, with my cursor jumping all over the place, and texts appearing on screen after more than a minute of 'nothing'. We work remotely, via VPN - not by choice, but because that's just the current state of affairs.

This complete lack of any basic performance is totally unacceptable.