Surface Book 3 Nvidia Graphics card disappears after updates.

Anonymous
2020-06-20T23:18:58+00:00

I bought the Surface book 3 a few weeks ago. It just installed some updates and now my Nvidia card has disappeared from the device manger. 

It was working properly before the updates go installed so now I am suspecting it's something to do with the windows updates. My surface book hasn't received the latest 2004 windows update yet. I have already gone through the Nvidia driver experience app to manual install the graphics card driver but it says it can't detect any graphics card. I am pretty sure a brand new 3grand machine will not be equipped with a faulty graphics card, because that will be stupid. Will be contacting MS soon. Is anyone else experiencing the same problem.

Surface | Surface Book | Display and screen

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  1. Anonymous
    2022-02-22T01:29:01+00:00

    no,it isn't a heat problem.oppositely,my solution is "preheat"the graphic card by opening another game before opening the game i want to play

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  2. Anonymous
    2022-02-22T01:11:24+00:00

    Verify that my own solution is unable to fix the periodic detachment of display drivers before making assumptions.

    I have yet to return to the problem despite cooling a unit that had featured issues on teh same day.

    Also, thank you for maintaining a passion on this issue.

    Microsoft has elected to continue the industry trend of manufacturing laptops without fans or cooling capability,
    yet they are keenly aware that problems will arise and refuse to investigate.

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  3. Anonymous
    2022-02-22T00:56:30+00:00

    I'm glad this is a solution for you.

    I must say I've never had the tablet or base get too hot to touch! What are you running?

    I think you've identified a sister issue giving a similar result.

    Hopefully that fixes at some peoples problem.

    I think most of us here would say heat is not the main issue, it is the 'removable' tablet, or more precisely the removable keyboard and graphics card. It is simply not good at realising it has been reattached, or windows sees it but the nvidia driver does not.

    This means doing the detach/reattach dance and/or restart before the card magically works again.

    Frustrating in the extreme.

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  4. Anonymous
    2022-02-22T00:36:22+00:00

    The method below has failed other users.

    Solution found.

    Buy a cheap fan.

    After reading the last twelve pages, I noted that I had the exact same issue down to the 't'. Whereby computationally expensive programs would quit, the nVidia graphics processing unit would eject, and the intel integrated driver would engage. This is a problem that lacks a workaround, as the act of reengaging the drivers would hamper consistent performance. After one user noted that the issue was probably hardware, I remembered that there are signals indicating when and where a system is experiencing stress. One of these being either noise 'in a physical or information-rich system' or heat in a circulatory system. Concerning our case, if you touch the back of the surface book under times of heavy load, the plate will be too hot to touch. Suppress this, otherwise there will be fail-safe mechanisms that kick in and destroy functional operations in the interest of maintaining core processes.

    After cooling the unit with a cheap ten dollar fan, the machine is able to withstand most any program without disengaging the graphics processing unit. The information: free the relief to keep your hair from being ripped out: priceless or $1. https://www.buymeacoffee.com/oaio

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  5. Anonymous
    2022-01-28T20:45:35+00:00

    I love the answer given. My SB3 did that the other day with my NVIDIA card and it took the whole removing the screen and reattaching it + a reboot. Then Fallout 4 would work :)

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