Surface Book 3 Nvidia Graphics card disappears after updates.

Anonymous
2020-06-20T23:18:58+00:00

I bought the Surface book 3 a few weeks ago. It just installed some updates and now my Nvidia card has disappeared from the device manger. 

It was working properly before the updates go installed so now I am suspecting it's something to do with the windows updates. My surface book hasn't received the latest 2004 windows update yet. I have already gone through the Nvidia driver experience app to manual install the graphics card driver but it says it can't detect any graphics card. I am pretty sure a brand new 3grand machine will not be equipped with a faulty graphics card, because that will be stupid. Will be contacting MS soon. Is anyone else experiencing the same problem.

Surface | Surface Book | Display and screen

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  1. Anonymous
    2022-09-10T01:21:55+00:00

    Reducing the resolution appeared to work for myself.

    3k 2k is too high for the hardware to manage demanding graphics

    so the manager kicks driver connection to the dedicated gpu in favor of the integrated

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  2. Anonymous
    2022-09-02T09:36:37+00:00

    Been having this problem since I got my SB3. I specifically bought the nvidia one so I could play the sims 4 occasionally. Lately it has been so bad it disappears within minutes of turning on the laptop. Makes it very frustrating to play, and also to watch any movie with the quality dropping out.

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  3. Anonymous
    2022-08-08T19:56:23+00:00

    This is not feasible either as it cuts off the screen and does not fit everything on fullscreen. Also, when I run a specific program like a game, it has its own resolution settings and which is lower than 3000x2000 as it's not an option within the program.

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  4. Anonymous
    2022-08-07T06:15:36+00:00

    look at teh above comment

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  5. Anonymous
    2022-08-07T06:15:03+00:00

    Try reducing the resolution in settings at least one step down from the native 3000 by 2000.

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