This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
I bought the Surface book 3 a few weeks ago. It just installed some updates and now my Nvidia card has disappeared from the device manger.
It was working properly before the updates go installed so now I am suspecting it's something to do with the windows updates. My surface book hasn't received the latest 2004 windows update yet. I have already gone through the Nvidia driver experience app to manual install the graphics card driver but it says it can't detect any graphics card. I am pretty sure a brand new 3grand machine will not be equipped with a faulty graphics card, because that will be stupid. Will be contacting MS soon. Is anyone else experiencing the same problem.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I had the exact same problem with my new Surface Book 3 with Nvidia graphics. Worked great for a few weeks and then it completely disappeared. The Surface Diagnostic Toolkit was no help at all - said everything was fine. Tried rebooting. Tried undocking the display. Nothing worked.
Then installed the latest Surface Book 3 update (SurfaceBook3_Win10_18362_20.051.9924.0) that was available to download. Rebooted. Everything was fine again.
My SB 3 15" has a similar problem, but perhaps it is because the Nvidia graphics card is overheating while I was playing a game. I checked the temperature is within 59~67 degree C when the GPU disconnected. Is this temperature too high? However, any game running with Nvidia graphics card it will keep this range of temperature (Warframe, The Witcher 3", etc.), it cannot be acceptable for every time these game running.
I had a similar issue. The Surface Diagnostic Kit fixed it for me.
after 3 weeks and windows update this issue occurred. Surface diagnostic tool fixed the problem.
May I know how you fixed it? I just tried Surface Diagnostic Kit, but it seems no individual graphic card test. I am trying to report to Microsoft directly.
