Surface Book 3 Nvidia Graphics card disappears after updates.

Anonymous
2020-06-20T23:18:58+00:00

I bought the Surface book 3 a few weeks ago. It just installed some updates and now my Nvidia card has disappeared from the device manger. 

It was working properly before the updates go installed so now I am suspecting it's something to do with the windows updates. My surface book hasn't received the latest 2004 windows update yet. I have already gone through the Nvidia driver experience app to manual install the graphics card driver but it says it can't detect any graphics card. I am pretty sure a brand new 3grand machine will not be equipped with a faulty graphics card, because that will be stupid. Will be contacting MS soon. Is anyone else experiencing the same problem.

Surface | Surface Book | Display and screen

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  1. Anonymous
    2021-06-16T16:52:46+00:00

    I know this isn’t a “solution”, but ever since sending my original SB3 15 inch in for a replacement, the replacement has worked fine - no gpu drops. For now though, I’ve mostly kept away from any of the firmware updates and things seem to be fine for now (plus I can’t really automatically update the device since there seems to be some bug on my installation).

    Side question - does anyone know why a windows installation on my SB3 might get stuck on checking for updates in settings? This has persisted through in place upgrades and updates through the update tool.

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  2. Anonymous
    2021-06-16T14:47:03+00:00

    Sorry not sure I follow, "wont detach". You have the detach button in the top right hand corner, assuming it a SB3 model. Does it not flash green when pressed.

    The other method which work for me to bring back the GPU was a cold boot. ( Press and hold down the power button until the Surface shuts down and restarts and you see the Windows logo screen ( approx 20 seconds ), "then release the power button". Check device manager or task manager.

    Update, If it doesnt detach as the button doesnt work, I found this manual method below. I would be very careful however , ideally something non metallic.

    Attempt at your own risk.

    \[PSA\] Surface Book keyboard manual release | Microsoft Surface Forums

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  3. Anonymous
    2021-06-16T12:20:51+00:00

    Well, of course. But it simply won't detach - as if it's installed properly for a 'high GPU-requirements only' installation / configuration.

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  4. Anonymous
    2021-06-16T12:06:17+00:00

    Ramsey Jansen

    So have you tried a detach / re-attach of the SB3 tablet section. This normally always brings it back. You can check in device manager and do a "scan for hardware changes".

    I keep my Device Manager open and check every time I resume my SB3 from sleep to check its still there. Its early days but so far so good.

    I cant say for games as I haven't used any recently. More for productivity and GPU processing, and having the option of playing Steam games.

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  5. Anonymous
    2021-06-16T07:51:03+00:00

    After installing the latest firmware updates and Windows updates, the Quadro RTX 3000 GPU is now completely gone again.

    So I'm back at square one.

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