Surface Pro 2017 Backlight Bleed

Anonymous
2017-07-08T04:33:15+00:00

Question: Why isn't Microsoft acknowledging the new Surface Pro 2017 display backlight bleed defect and ignoring its customers after the launch of the product? When will they solve the problem? Because all of the units have the defect and replacing it at the Microsoft store is not a viable solution at the moment.

My new Surface Pro 2017 core i7 8GB (lot 1722) has backlight bleed on the whole bottom edge and left side of the screen. You don't normally notice it in landscape mode because the black taskbar hides it, but if you read a white background fullscreen article in portrait mode it's pretty obvious with one side of the screen being brighter than the other side.This light bleed is most noticeable in the colours blue and white and harder to see in black colours (which are usually used in backlight bleed tests).

The quickest way to test and see if your screen has this problem is to press CTRL+ALT+DEL and bring up the blue screen. On the bottom of the blue screen you should see a bright blue/white bar compared to the rest of the screen which is the defective light bleed. All the showcase models in the Microsoft Store I looked at had this problem. I have yet to see a new Surface Pro without this defect. Can anyone post a picture of their CTRL+ALT+DEL screen without the light bleed?

I think people who claim not to have it aren't looking close enough to notice it. Is Microsoft going to acknowledge this display defect and are they working on fixing it in future batches?

Also, if I wait more than one month to exchange my Surface Pro would I get a refurbished model or a new one? If they are going to give me a refurbished model I might as well just return this defective device and get a full refund. When we pay premium prices we expect premium quality. This defect would have been acceptable on a cheap tablet, but not a Microsoft product. Please fix the issue as soon as possible!

Tip: If you want to test your screen on different colours go to http://www.deadpixelbuddy.com/ and choose a colour then switch to fullscreen (win key+shift+enter on Edge or F11 on Chrome) and view the fabulous results and take a picture and post it here so we can prove that it's a universal problem.

I AM NOT THE SOURCE OF THE PICTURES BELOW, THEY ARE FROM REPLIES TO THIS POST OR REDDIT LINKS GIVEN BELOW. THE FIRST PICTURE (WHICH HAS BEEN USED IN TECH NEWS WEBSITES) BELONGS TOWALMART MARKETING TEAMUSER ON REDDIT! I HAVE ONLY GATHERED THEM HERE.

Subreddits discussing this topic:

https://www.reddit.com/r/Surface/search?q=backlight+bleed&sort=new&restrict_sr=on&t=month

https://www.reddit.com/r/Surface/comments/6nyb28/light_bleed_dark_spots_and_other_display_issues/?utm_content=title&utm_medium=hot&utm_source=reddit&utm_name=Surface

https://www.reddit.com/r/Surface/comments/6iji8k/surface_pro_2017_backlight_bleeding_survey/

https://www.reddit.com/r/Surface/comments/6k94qe/just_bought_my_new_surface_pro_2017_i_might_be/

https://www.reddit.com/r/Surface/comments/6jggz5/is_this_light_bleed/?st=J4X9C9Y6&sh=319ae1cc

https://www.reddit.com/r/Surface/comments/6jigz0/whats_your_surface_pro_2017_lot_number_any_issues/

https://www.reddit.com/r/Surface/comments/6kv9ky/light_bleed_on_surface_pro_2017/

https://www.reddit.com/r/Surface/comments/6ia9ow/so_2017_model_has_worse_backlight_bleeding_issue/?st=J4X991Y6&sh=ce9fea3f

https://www.reddit.com/r/Surface/comments/6i8lcz/backlight_bleeding_surface_pro_2017_i5_8gb/

https://www.reddit.com/r/Surface/comments/6k0bvh/dark_bar_on_new_surface_pro_backlight_bleed/?st=J4X99C5T&sh=3cf086b6

https://www.reddit.com/r/Surface/comments/6m4mbb/does_anyone_not_have_any_backlight_bleeding_on/?st=J4X9AR3G&sh=f74b2d3d

https://www.reddit.com/r/Surface/comments/6ite0s/new_surface_pro_light_bleed_not_solved/?st=J4X9B9PD&sh=c24b21d7

https://www.reddit.com/r/Surface/comments/6m2b55/report_surface_pro_2017_backlight_bleed_here/?st=J4X969LQ&sh=1df2eab6

https://www.reddit.com/r/Surface/comments/6j8hau/picked_up_brand_new_surface_pro_i7_512gb16g_ram/

As you can see there are A LOT so do not deny the defect and claim it's a minor issue in a few models. TAKE RESPONSIBILITY MICROSOFT!

Edit: I just realized I posted the original issue as a discussion post and therefore it didn't have the requirement for it to be responded like a question, so I'm editing it so people can also click the "Me Too" button until we get an official/semi-official response from a Microsoft representative. I've also added more subreddits and pictures.

UPDATE (17/07/2017 11:25 AM GMT): The broken image links have been fixed.

**ACKNOWLEDGEMENT:**A lot of tech websites have reported the issue and especially used the first image in this post and attributed it to me. I must note that none of these images are mine and they all come from the reddit posts I linked below them. The specific top image is from the user WalmartMarketingTeam

https://www.reddit.com/r/Surface/comments/6k94qe/just_bought_my_new_surface_pro_2017_i_might_be/djk79ga/

http://imgur.com/vbofsSa

Surface | Surface Pro | Display and screen

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2017-08-29T10:34:09+00:00

    Following a call with Microsoft, they've verbally confirmed they are not seeing this as an issue they are looking to address / fix, which i find to be a bizarre position to take.

    They've acknowledged some units will have this light bleed but are suggesting this is consistent with all devices -  some they think will not affected basically, but would not be drawn as to how big or small a percentage of units are affected by this issue. They seem to be suggesting most people will not be concerned with a small amount of light bleed.

    I've ordered my third unit, this time from a retail store, so will pick up today and see if it has the issue - my previous two were direct from Microsoft.

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  2. Anonymous
    2017-08-29T10:46:40+00:00

    Oh alright. Also consider giving up on this **** brand.

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  3. Anonymous
    2017-08-29T15:34:49+00:00

    That is appalling. Not only they ignore the issue but also admit what they think about their user base. How they can expect pros to have trust in the brand when they behave this way. Shame on you Microsoft.

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  4. Anonymous
    2017-09-01T03:30:05+00:00

    New test! (For those who haven't given up in frustration...)

    Download this corrected OneNote screenshot and see if it displays without "bleed" when in full screen. Use MS Paint. To lure people in I'm inserting this as an image below, but don't use it since it's not at full resolution. Here's the original screenshot for comparison. As a service to the community and to test this idea further, I'm happy to "correct" the first handful of your own suggested screenshots if you upload somewhere and give a link here.

    If it works for all/most people, then Microsoft can fix this by implementing a simple pixel shader into the Desktop Window Manager (DWM). It should run very fast and with imperceptible impact on system performance. Just apply this equation to the bottom 200 pixels (= Offset), preferably at the highest bit precision possible:

    IF (Ycoordinate > 1824-Offset) THEN R/G/B value = R/G/B value * [1 - Scale*(Ycoordinate-1824+Offset)^2]

    It's a simple quadratic correction for the extra light. A value for Scale of roughly 6e-6 seems to work best for me, and may be adjusted along with the Offset. It could even be implemented as a lookup table. A fancier version will also make sure there are no banding effects, say by dithering with very small amounts of noise, but it's not necessary. (Here's a bonus "screenshot" to illustrate this, just for kicks!)

    It doesn't seem like we can hook into the DWM easily as developers. So listen up Microsoft. I have given you a solution. Please implement. At the very least, the fact that the correction is so simple should point at the source of the problem and then maybe a better solution can be found (perhaps reprogramming the TCON board?).

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  5. Anonymous
    2017-09-01T06:09:28+00:00

    WOW!!!!!!!!!!!!!!!!!

    Opening the image SS posted FIXES the light bleed I have on the left side of my screen in portrait mode!   It's like magic!  I couldn't even tell which side had the light bleed until I flipped the machine around 180 and saw the atroucious light bleed on the right side without the gradient. AMAZING!

    Microsoft - please read the above and fix this with an update!  

    Maybe someone can create a lightweight app that floats below all windows and applies a transparent gradient similar to what SS posted. The app could allow the user to fine tune the density of the black on the left side.  I know It's a band aid to a larger problem but for many it would be adequate.

    I bought the top tier surface pro i7, 16gb, 1tb 2017 model. I was hoping this would replace my MBP.  I also just realized that I'm out of my return period since I didn't take it out of the package until after the return period. I work with photoshop everyday and the light bleed is forcing me to work in landscape mode only which is really pathetic. 

    I am now considering selling this and just getting the iPad Pro 12.9. I can use the iPad pro with Astropad to do my Photoshop work but it's not as good as having a real computer. Please FIX THIS!

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