Surface Pro 2017 Backlight Bleed

I've officially given up. Received a fourth SP2017 today, lot 1722, and the bleed is egregious. I'm sticking with my MacBook Pro and first-gen iPad Pro. This Surface Pro experiment was a huge waste of time.

Hi Brain&Force, thank you very much for your input! The fact that the compensated image on my device actually improves the uniformity on your device is great news. Why? Because if our patterns were totally different then my compensation would have created a funky composite pattern on yours: a weird overlap between backlight and bad compensation. 

Based on the last image you posted at 20% brightness, I'd say the match is pretty darn good despite the mismatch (it's not perfect for me either). The dark halos on the corners are because of viewing angle dimming. If you center your eye/camera on those spots, they should look more uniform. [EDIT: Removed reference to brightness level, it doesn't seem to matter.]

Bottom line: this is looking more and more like something that could be compensated for.

Everyone: see my earlier message, try out the compensated image, and let us know what you find! Cheers.

[EDIT: To generate more interest, I'm including my original comparisons.]

Compensation is a nice hack but not the final solution. Microsoft should be fixing the actual hardware and not using hacks. We deserve more than a cheap software update, and should get better quality control on the products they sell us.

By the way, what the hell happened to the "Surface Pro(newest)" subsection on the forum? It has disappeared! Is Microsoft trying to SUPPRESS all the problems on the new Surface Pro?

You can't view the subsection "Surface Pro (newest)" anymore, the one linked at the top of the page, although this thread still exists.

https://answers.microsoft.com/en-us/surface/forum/surfpronew?tab=Threads

When you click on the above link it just sends you to the general "Surface" section and I can't find this post anywhere there.

try this link

https://answers.microsoft.com/en-us/surface/forum/surfpronew?tab=Threads&auth=1

be aware that Microsoft is trying to implement a new user interface for Forums

and they are doing work behind the scenes. Lots of things seem to get broken and

then fixed.

THIS link should take you to the top of the thread

https://answers.microsoft.com/en-us/thread/viewthread?forum=surface&meta=surfpronew-surfdrivers&title=surface-pro-2017-backlight-bleed&threadId=78ced9ba-bf15-4420-b9c6-76ba24b19697

-IF you are already signed in. If you are not, sometimes you end up at the home

page for communities or somewhere else unexpected, but if you sign in again, you

should end up where you intended to be. (it is driving ME nuts).

>>You can't view the subsection "Surface Pro (newest)" anymore, the one linked at the top of the page, although this thread still exists.

>>

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>>https://answers.microsoft.com/en-us/surface/forum/surfpronew?tab=Threads

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>>When you click on the above link it just sends you to the general "Surface" section and I can't find this post anywhere there.

I replaced my Surface Pro (i5, 256GB) for the fourth time in the last thirty days.  Unfortunately, I found the backlight bleed problem on this unit as well.  UPDATE: I returned the unit for a refund and will wait until MS resolves this issue before purchasing another New Surface Pro.

Dear Microsoft Surface team, 

You've done an outstanding job designing this product.  The new Surface Pro is awesome.  I purchased an i5/8GB/256GB unit.  I think this Surface Pro is maybe the best computer I've owned.    

Regarding the new Surface Pro display issue, it is bothersome, especially for those of us who had a Surface Pro 4 and paid the money to upgrade to a new Surface Pro.  The screen on the Surface Pro 4 was exceptional.  I bought many of these for my company.  Most of us who have thus far experienced this light bleed problem on this new Surface would appreciate your addressing this issue.  To your credit, I have found that over the last couple of years your customer service has been unquestionably outstanding for the Surface line.  You guys have won me over as a customer and I will continue to buy your product purchase Surface Pro 4's, but not New Surface Pro (5th Gen) until I can see this backlight bleed issue resolved.  I am hoping, along with others, that you guys make this right.  

Thanks for your consideration.

Note:

The following text is on the box the Surface came in.

LOT NO./ DATE:1722  MODEL 1796

____________________________________________________________________________

To add to this posting above,here’s a link to an article by research scientist Dr. Raymond M. Soneira, which is a “lite version of [their] advanced scientific analysis on Surface Pro 4’s display": http://www.displaymate.com/Surface\_Pro4\_ShootOut\_1.htm . The website provides extensive information on many manufacture’s displays.  The conclusion from that article (on the Surface Pro 4 display) is:

An Excellent Top Tier Display(Surface Pro 4)

“Based on our extensive Lab tests and measurements on the display for the Surface Pro 4, Microsoft has produced an excellent professional grade high performance display for Windows that breaks a number of LCD Tablet performance records. In fact, the Surface Pro 4 has one of the very best and most accurate displays available on any mobile platform and OS. It joins near the top of a small set of Tablets that have excellent top tier displays – ideal for professionals that need a very accurate high performance display for their work, and for consumers that want and appreciate a really nice and beautiful display…”  

After thinking through all this further, I have to believe the Microsoft Surface team is obsessing on this behind the scenes even now.  Those guys have repeatedly demonstrated over the last several years that they are obsessed with getting things right.  I am also fairly certain Surface Pro’s “new” display has further advancements over the older Surface Pro 4 display.  

In the end, every manufacture will have challenges like this.  How a manufacture responds to an issue is what determines their reputation and customer loyalty in the market place -- for good or bad.  Given Microsoft's momentum in the right direction in these last several years, in both customer service and technical advancement, I'm thinkin' they'll get it right and make it right.