Surface Pro 2017 Backlight Bleed

Anonymous
2017-07-08T04:33:15+00:00

Question: Why isn't Microsoft acknowledging the new Surface Pro 2017 display backlight bleed defect and ignoring its customers after the launch of the product? When will they solve the problem? Because all of the units have the defect and replacing it at the Microsoft store is not a viable solution at the moment.

My new Surface Pro 2017 core i7 8GB (lot 1722) has backlight bleed on the whole bottom edge and left side of the screen. You don't normally notice it in landscape mode because the black taskbar hides it, but if you read a white background fullscreen article in portrait mode it's pretty obvious with one side of the screen being brighter than the other side.This light bleed is most noticeable in the colours blue and white and harder to see in black colours (which are usually used in backlight bleed tests).

The quickest way to test and see if your screen has this problem is to press CTRL+ALT+DEL and bring up the blue screen. On the bottom of the blue screen you should see a bright blue/white bar compared to the rest of the screen which is the defective light bleed. All the showcase models in the Microsoft Store I looked at had this problem. I have yet to see a new Surface Pro without this defect. Can anyone post a picture of their CTRL+ALT+DEL screen without the light bleed?

I think people who claim not to have it aren't looking close enough to notice it. Is Microsoft going to acknowledge this display defect and are they working on fixing it in future batches?

Also, if I wait more than one month to exchange my Surface Pro would I get a refurbished model or a new one? If they are going to give me a refurbished model I might as well just return this defective device and get a full refund. When we pay premium prices we expect premium quality. This defect would have been acceptable on a cheap tablet, but not a Microsoft product. Please fix the issue as soon as possible!

Tip: If you want to test your screen on different colours go to http://www.deadpixelbuddy.com/ and choose a colour then switch to fullscreen (win key+shift+enter on Edge or F11 on Chrome) and view the fabulous results and take a picture and post it here so we can prove that it's a universal problem.

I AM NOT THE SOURCE OF THE PICTURES BELOW, THEY ARE FROM REPLIES TO THIS POST OR REDDIT LINKS GIVEN BELOW. THE FIRST PICTURE (WHICH HAS BEEN USED IN TECH NEWS WEBSITES) BELONGS TOWALMART MARKETING TEAMUSER ON REDDIT! I HAVE ONLY GATHERED THEM HERE.

Subreddits discussing this topic:

https://www.reddit.com/r/Surface/search?q=backlight+bleed&sort=new&restrict_sr=on&t=month

https://www.reddit.com/r/Surface/comments/6nyb28/light_bleed_dark_spots_and_other_display_issues/?utm_content=title&utm_medium=hot&utm_source=reddit&utm_name=Surface

https://www.reddit.com/r/Surface/comments/6iji8k/surface_pro_2017_backlight_bleeding_survey/

https://www.reddit.com/r/Surface/comments/6k94qe/just_bought_my_new_surface_pro_2017_i_might_be/

https://www.reddit.com/r/Surface/comments/6jggz5/is_this_light_bleed/?st=J4X9C9Y6&sh=319ae1cc

https://www.reddit.com/r/Surface/comments/6jigz0/whats_your_surface_pro_2017_lot_number_any_issues/

https://www.reddit.com/r/Surface/comments/6kv9ky/light_bleed_on_surface_pro_2017/

https://www.reddit.com/r/Surface/comments/6ia9ow/so_2017_model_has_worse_backlight_bleeding_issue/?st=J4X991Y6&sh=ce9fea3f

https://www.reddit.com/r/Surface/comments/6i8lcz/backlight_bleeding_surface_pro_2017_i5_8gb/

https://www.reddit.com/r/Surface/comments/6k0bvh/dark_bar_on_new_surface_pro_backlight_bleed/?st=J4X99C5T&sh=3cf086b6

https://www.reddit.com/r/Surface/comments/6m4mbb/does_anyone_not_have_any_backlight_bleeding_on/?st=J4X9AR3G&sh=f74b2d3d

https://www.reddit.com/r/Surface/comments/6ite0s/new_surface_pro_light_bleed_not_solved/?st=J4X9B9PD&sh=c24b21d7

https://www.reddit.com/r/Surface/comments/6m2b55/report_surface_pro_2017_backlight_bleed_here/?st=J4X969LQ&sh=1df2eab6

https://www.reddit.com/r/Surface/comments/6j8hau/picked_up_brand_new_surface_pro_i7_512gb16g_ram/

As you can see there are A LOT so do not deny the defect and claim it's a minor issue in a few models. TAKE RESPONSIBILITY MICROSOFT!

Edit: I just realized I posted the original issue as a discussion post and therefore it didn't have the requirement for it to be responded like a question, so I'm editing it so people can also click the "Me Too" button until we get an official/semi-official response from a Microsoft representative. I've also added more subreddits and pictures.

UPDATE (17/07/2017 11:25 AM GMT): The broken image links have been fixed.

**ACKNOWLEDGEMENT:**A lot of tech websites have reported the issue and especially used the first image in this post and attributed it to me. I must note that none of these images are mine and they all come from the reddit posts I linked below them. The specific top image is from the user WalmartMarketingTeam

https://www.reddit.com/r/Surface/comments/6k94qe/just_bought_my_new_surface_pro_2017_i_might_be/djk79ga/

http://imgur.com/vbofsSa

Surface | Surface Pro | Display and screen

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  1. Anonymous
    2017-07-17T06:26:14+00:00

    I had a same issue with my Surface Pro 2017. The issue was noticeable from the moment I booted up the Surface for the first time.

    I can't remember exactly what batch number I had, but it was a 256GB i7 model. I don't think the model/lot matters. Every single one is affected from my experience. I went to Best Buy and the Microsoft store and every single unit had this issue.

    My Surface Pro 3 didn't have this problem and I wish I didn't sell it. I was a huge advocate for the Surface...convinced my friends to buy one. Now I have to tell people to get something else because it's pretty unacceptable.

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  2. Anonymous
    2017-07-17T06:43:36+00:00

    What happened to all the images in the post? Why are all their links not working anymore? I am receiving an error for every single image? Is Microsoft deleting the images to cover up this fiasco? That's not the way to deal with it. I'm reposting the pictures again to see if this is a technical accident or purposeful sabotage!

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  3. Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
    2017-07-17T09:34:48+00:00

    Microsoft is doing some serious interface work in the Forums. There is a drop

    down announcing this when you enter the forums but there is discussion at

    https://answers.microsoft.com/en-us/feedback/forum/fdbk_commsite-fdbk_getstart/new-site-design-for-microsoft-community/a9cebb2b-a4c3-4731-a0bc-9d08d9162874

    there are all kinds of missing images in Microsoft's own post about this.

    it's a mess..

    >>What happened to all the images in the post? Why are all their links not working anymore? I am receiving an error for every single image

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  4. Anonymous
    2017-07-17T09:37:42+00:00

    Then why is there no problem with the images in the other threads?

    For example in this thread

    https://answers.microsoft.com/en-us/surface/forum/surfpronew-surfnetwork/new-surface-pro-2017-bluetooth-40-or-41/317bbed7-37dc-4f81-8292-2db8fade2d45

    all the images of the box cover and ... are present and not missing! And of all the threads this thread has missing links?

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  5. Anonymous
    2017-07-17T10:36:58+00:00

    I have sent two devices back due to backlight bleed. SP2017 i7 8GB/256

    This is what the last one looked like:

    http://i.imgur.com/U4Wt2rd.jpg

    http://i.imgur.com/KaXm1EB.jpg

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