Surface Pro 2017 Backlight Bleed

Anonymous
2017-07-08T04:33:15+00:00

Question: Why isn't Microsoft acknowledging the new Surface Pro 2017 display backlight bleed defect and ignoring its customers after the launch of the product? When will they solve the problem? Because all of the units have the defect and replacing it at the Microsoft store is not a viable solution at the moment.

My new Surface Pro 2017 core i7 8GB (lot 1722) has backlight bleed on the whole bottom edge and left side of the screen. You don't normally notice it in landscape mode because the black taskbar hides it, but if you read a white background fullscreen article in portrait mode it's pretty obvious with one side of the screen being brighter than the other side.This light bleed is most noticeable in the colours blue and white and harder to see in black colours (which are usually used in backlight bleed tests).

The quickest way to test and see if your screen has this problem is to press CTRL+ALT+DEL and bring up the blue screen. On the bottom of the blue screen you should see a bright blue/white bar compared to the rest of the screen which is the defective light bleed. All the showcase models in the Microsoft Store I looked at had this problem. I have yet to see a new Surface Pro without this defect. Can anyone post a picture of their CTRL+ALT+DEL screen without the light bleed?

I think people who claim not to have it aren't looking close enough to notice it. Is Microsoft going to acknowledge this display defect and are they working on fixing it in future batches?

Also, if I wait more than one month to exchange my Surface Pro would I get a refurbished model or a new one? If they are going to give me a refurbished model I might as well just return this defective device and get a full refund. When we pay premium prices we expect premium quality. This defect would have been acceptable on a cheap tablet, but not a Microsoft product. Please fix the issue as soon as possible!

Tip: If you want to test your screen on different colours go to http://www.deadpixelbuddy.com/ and choose a colour then switch to fullscreen (win key+shift+enter on Edge or F11 on Chrome) and view the fabulous results and take a picture and post it here so we can prove that it's a universal problem.

I AM NOT THE SOURCE OF THE PICTURES BELOW, THEY ARE FROM REPLIES TO THIS POST OR REDDIT LINKS GIVEN BELOW. THE FIRST PICTURE (WHICH HAS BEEN USED IN TECH NEWS WEBSITES) BELONGS TOWALMART MARKETING TEAMUSER ON REDDIT! I HAVE ONLY GATHERED THEM HERE.

Subreddits discussing this topic:

https://www.reddit.com/r/Surface/search?q=backlight+bleed&sort=new&restrict_sr=on&t=month

https://www.reddit.com/r/Surface/comments/6nyb28/light_bleed_dark_spots_and_other_display_issues/?utm_content=title&utm_medium=hot&utm_source=reddit&utm_name=Surface

https://www.reddit.com/r/Surface/comments/6iji8k/surface_pro_2017_backlight_bleeding_survey/

https://www.reddit.com/r/Surface/comments/6k94qe/just_bought_my_new_surface_pro_2017_i_might_be/

https://www.reddit.com/r/Surface/comments/6jggz5/is_this_light_bleed/?st=J4X9C9Y6&sh=319ae1cc

https://www.reddit.com/r/Surface/comments/6jigz0/whats_your_surface_pro_2017_lot_number_any_issues/

https://www.reddit.com/r/Surface/comments/6kv9ky/light_bleed_on_surface_pro_2017/

https://www.reddit.com/r/Surface/comments/6ia9ow/so_2017_model_has_worse_backlight_bleeding_issue/?st=J4X991Y6&sh=ce9fea3f

https://www.reddit.com/r/Surface/comments/6i8lcz/backlight_bleeding_surface_pro_2017_i5_8gb/

https://www.reddit.com/r/Surface/comments/6k0bvh/dark_bar_on_new_surface_pro_backlight_bleed/?st=J4X99C5T&sh=3cf086b6

https://www.reddit.com/r/Surface/comments/6m4mbb/does_anyone_not_have_any_backlight_bleeding_on/?st=J4X9AR3G&sh=f74b2d3d

https://www.reddit.com/r/Surface/comments/6ite0s/new_surface_pro_light_bleed_not_solved/?st=J4X9B9PD&sh=c24b21d7

https://www.reddit.com/r/Surface/comments/6m2b55/report_surface_pro_2017_backlight_bleed_here/?st=J4X969LQ&sh=1df2eab6

https://www.reddit.com/r/Surface/comments/6j8hau/picked_up_brand_new_surface_pro_i7_512gb16g_ram/

As you can see there are A LOT so do not deny the defect and claim it's a minor issue in a few models. TAKE RESPONSIBILITY MICROSOFT!

Edit: I just realized I posted the original issue as a discussion post and therefore it didn't have the requirement for it to be responded like a question, so I'm editing it so people can also click the "Me Too" button until we get an official/semi-official response from a Microsoft representative. I've also added more subreddits and pictures.

UPDATE (17/07/2017 11:25 AM GMT): The broken image links have been fixed.

**ACKNOWLEDGEMENT:**A lot of tech websites have reported the issue and especially used the first image in this post and attributed it to me. I must note that none of these images are mine and they all come from the reddit posts I linked below them. The specific top image is from the user WalmartMarketingTeam

https://www.reddit.com/r/Surface/comments/6k94qe/just_bought_my_new_surface_pro_2017_i_might_be/djk79ga/

http://imgur.com/vbofsSa

Surface | Surface Pro | Display and screen

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2018-05-21T07:45:14+00:00

    Personally, I find screen bleed annoying, but only if it is in the center of the screen.  I like the look of the edges glowing brighter than the rest.  But then it is personal preference.

    Given that even iPads and iPhones suffer from backlight bleed, I have stopped caring about screen bleed.  It would probably be best to ignore it.  (I have had backlight bleed on all my Surface devices except the Pro 2, and it has stopped becoming a problem since I got backlight bleed on my iPhone 6.)

    And so does the civilization come to a fall - with people ceasing to have expectations for the better. This doesn't only concern backlight bleeding, but the industry as a whole.

    Btw. I too have a second-hand iPhone 6 with backlight bleed (which I only noticed after purchase), and I was quite pissed, to the point of willing to resell it.

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  2. Anonymous
    2018-05-21T07:41:37+00:00

    Personally, I find screen bleed annoying, but only if it is in the center of the screen.  I like the look of the edges glowing brighter than the rest.  But then it is personal preference.

    Given that even iPads and iPhones suffer from backlight bleed, I have stopped caring about screen bleed.  It would probably be best to ignore it.  (I have had backlight bleed on all my Surface devices except the Pro 2, and it has stopped becoming a problem since I got backlight bleed on my iPhone 6.)

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  3. Anonymous
    2018-04-10T10:07:23+00:00

    Just see the previous page of this thread. The link is here:

    https://1drv.ms/u/s!AlDHqtbVtl1mdiJ0053jqMWYNDQ

    Long story short - it's a graphical overlay that compensates for the backlight bleed, allowing to obtain a perfectly uniform effect (at least in my case) - with a little bit of tweaking of the application's settings. Once you configure it (very easy) and set the app to auto start on system launch, you can pretty much forget about the problem. The thing is surprisingly effective, and doesn't even mind multiple monitors (it only displays the compensation graphics on the main screen).

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  4. Anonymous
    2018-04-10T09:34:46+00:00

    That's kind of you buddy. What is that fixing method? I am uninformed. Would you please send me a link or little explanation?

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  5. Anonymous
    2018-04-10T09:08:08+00:00

    I feel for you man. Do give Superficiem's fix a try then, it's really worth it. Unless you switch between portrait and landscape a lot, in which case it's a pain in the arse.

    The fix allowed me personally to pretty much forget about the issue (and focus on all the other issues with Surface...), since I hardly switch my screen to portrait at all. Now my screen actually looks perfect, and not like an embarrassing produce of a mentally retarded company.

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