Surface Pro 2017 Backlight Bleed

A helpful perspective, and I like your optimism.  I was impressed by how quickly MS put out a fix for the random hibernation issue, compared to the previous Surface 4 timeframe.

Sadly, I was not optimistic and returned my first SP2017 within the 30 days.  I ordered another and the bleed was far worse than the first one.  I now wish I'd kept the first one.....

Having now sent my second SP2017 back because the patchy screen display (reading on kindle app was not a good experience with a bright band and dark patches) I am going to wait and see how MS responds.  They will retain my loyalty when and if they deal with this situation in a mature and proactive fashion.  Accepting and processing returns professionally is fine but not the solution many of us want.

Fingers crossed.

That's the problem I have with the compensation pattern. It is assuming that the bleed is exactly the same for everyone, but if you take a look at the pictures of different people you can see that it is at varying degrees for different devices and this might not be the best final solution, considering the fact there is no way for the software to sense how much bleed there is internally.

Surface Guy, compensation is not a hack, it's engineering. Every device and vehicle you have used has feedback loops in it to stabilize its various "defects."

Microsoft is not going to recall every device for a little bit of light bleed, let's be realistic. For every one of us who notices this, there are 10 who do not. So even if they lose your business, it will hardly affect them. We can complain and make it be heard that there is a problem here. But if that's all we do, it's no better than whining. So instead, let's try to figure this out. Just like bug reports and logs feed in information to the developers to help eliminate them, we can point at exactly what is going on with the bleed, and hope there's a solution.

Besides, did you try the compensation pattern? To make a stronger point, I have improved the pattern a bit, and I think I have figured out how to modify it for various levels of luminosity. You can download here a ZIP file with patterns for a range of gray levels. Please try them out and see if there's a significant improvement. You'll notice that black is missing. That's because the backlight will dim automatically and the gradient won't be noticeable. Also, the brightness setting doesn't seem to matter.

Luckily the problem is that we have more light than we need, so compensation will not result in a loss. Had we had less light (dark spots along the edge), it would have been a bit more lossy. (I know Brain&Force believes the problem is "dark bands", but that's mostly an optical illusion combining the effect of excessive brightness on the edge, and the dimming due to viewing angles.)

There are still many technical challenges to make this work, chief among them: Is the bleed pattern the same for everyone? (Or maybe it's the same within Lots? Or totally random? Etc. This is why we need more people testing, so please do!)

I replaced my Surface Pro (i5, 256GB) for the fourth time in the last thirty days.  Unfortunately, I found the backlight bleed problem on this unit as well.  UPDATE: I returned the unit for a refund and will wait until MS resolves this issue before purchasing another New Surface Pro.

Dear Microsoft Surface team, 

You've done an outstanding job designing this product.  The new Surface Pro is awesome.  I purchased an i5/8GB/256GB unit.  I think this Surface Pro is maybe the best computer I've owned.    

Regarding the new Surface Pro display issue, it is bothersome, especially for those of us who had a Surface Pro 4 and paid the money to upgrade to a new Surface Pro.  The screen on the Surface Pro 4 was exceptional.  I bought many of these for my company.  Most of us who have thus far experienced this light bleed problem on this new Surface would appreciate your addressing this issue.  To your credit, I have found that over the last couple of years your customer service has been unquestionably outstanding for the Surface line.  You guys have won me over as a customer and I will continue to buy your product purchase Surface Pro 4's, but not New Surface Pro (5th Gen) until I can see this backlight bleed issue resolved.  I am hoping, along with others, that you guys make this right.  

Thanks for your consideration.

Note:

The following text is on the box the Surface came in.

LOT NO./ DATE:1722  MODEL 1796

____________________________________________________________________________

To add to this posting above,here’s a link to an article by research scientist Dr. Raymond M. Soneira, which is a “lite version of [their] advanced scientific analysis on Surface Pro 4’s display": http://www.displaymate.com/Surface\_Pro4\_ShootOut\_1.htm . The website provides extensive information on many manufacture’s displays.  The conclusion from that article (on the Surface Pro 4 display) is:

An Excellent Top Tier Display(Surface Pro 4)

“Based on our extensive Lab tests and measurements on the display for the Surface Pro 4, Microsoft has produced an excellent professional grade high performance display for Windows that breaks a number of LCD Tablet performance records. In fact, the Surface Pro 4 has one of the very best and most accurate displays available on any mobile platform and OS. It joins near the top of a small set of Tablets that have excellent top tier displays – ideal for professionals that need a very accurate high performance display for their work, and for consumers that want and appreciate a really nice and beautiful display…”  

After thinking through all this further, I have to believe the Microsoft Surface team is obsessing on this behind the scenes even now.  Those guys have repeatedly demonstrated over the last several years that they are obsessed with getting things right.  I am also fairly certain Surface Pro’s “new” display has further advancements over the older Surface Pro 4 display.  

In the end, every manufacture will have challenges like this.  How a manufacture responds to an issue is what determines their reputation and customer loyalty in the market place -- for good or bad.  Given Microsoft's momentum in the right direction in these last several years, in both customer service and technical advancement, I'm thinkin' they'll get it right and make it right.

try this link

https://answers.microsoft.com/en-us/surface/forum/surfpronew?tab=Threads&auth=1

be aware that Microsoft is trying to implement a new user interface for Forums

and they are doing work behind the scenes. Lots of things seem to get broken and

then fixed.

THIS link should take you to the top of the thread

https://answers.microsoft.com/en-us/thread/viewthread?forum=surface&meta=surfpronew-surfdrivers&title=surface-pro-2017-backlight-bleed&threadId=78ced9ba-bf15-4420-b9c6-76ba24b19697

-IF you are already signed in. If you are not, sometimes you end up at the home

page for communities or somewhere else unexpected, but if you sign in again, you

should end up where you intended to be. (it is driving ME nuts).

>>You can't view the subsection "Surface Pro (newest)" anymore, the one linked at the top of the page, although this thread still exists.

>>

>>

>>

>>https://answers.microsoft.com/en-us/surface/forum/surfpronew?tab=Threads

>>

>>

>>

>>When you click on the above link it just sends you to the general "Surface" section and I can't find this post anywhere there.