Surface Pro 2017 Backlight Bleed

Anonymous
2017-07-08T04:33:15+00:00

Question: Why isn't Microsoft acknowledging the new Surface Pro 2017 display backlight bleed defect and ignoring its customers after the launch of the product? When will they solve the problem? Because all of the units have the defect and replacing it at the Microsoft store is not a viable solution at the moment.

My new Surface Pro 2017 core i7 8GB (lot 1722) has backlight bleed on the whole bottom edge and left side of the screen. You don't normally notice it in landscape mode because the black taskbar hides it, but if you read a white background fullscreen article in portrait mode it's pretty obvious with one side of the screen being brighter than the other side.This light bleed is most noticeable in the colours blue and white and harder to see in black colours (which are usually used in backlight bleed tests).

The quickest way to test and see if your screen has this problem is to press CTRL+ALT+DEL and bring up the blue screen. On the bottom of the blue screen you should see a bright blue/white bar compared to the rest of the screen which is the defective light bleed. All the showcase models in the Microsoft Store I looked at had this problem. I have yet to see a new Surface Pro without this defect. Can anyone post a picture of their CTRL+ALT+DEL screen without the light bleed?

I think people who claim not to have it aren't looking close enough to notice it. Is Microsoft going to acknowledge this display defect and are they working on fixing it in future batches?

Also, if I wait more than one month to exchange my Surface Pro would I get a refurbished model or a new one? If they are going to give me a refurbished model I might as well just return this defective device and get a full refund. When we pay premium prices we expect premium quality. This defect would have been acceptable on a cheap tablet, but not a Microsoft product. Please fix the issue as soon as possible!

Tip: If you want to test your screen on different colours go to http://www.deadpixelbuddy.com/ and choose a colour then switch to fullscreen (win key+shift+enter on Edge or F11 on Chrome) and view the fabulous results and take a picture and post it here so we can prove that it's a universal problem.

I AM NOT THE SOURCE OF THE PICTURES BELOW, THEY ARE FROM REPLIES TO THIS POST OR REDDIT LINKS GIVEN BELOW. THE FIRST PICTURE (WHICH HAS BEEN USED IN TECH NEWS WEBSITES) BELONGS TOWALMART MARKETING TEAMUSER ON REDDIT! I HAVE ONLY GATHERED THEM HERE.

Subreddits discussing this topic:

https://www.reddit.com/r/Surface/search?q=backlight+bleed&sort=new&restrict_sr=on&t=month

https://www.reddit.com/r/Surface/comments/6nyb28/light_bleed_dark_spots_and_other_display_issues/?utm_content=title&utm_medium=hot&utm_source=reddit&utm_name=Surface

https://www.reddit.com/r/Surface/comments/6iji8k/surface_pro_2017_backlight_bleeding_survey/

https://www.reddit.com/r/Surface/comments/6k94qe/just_bought_my_new_surface_pro_2017_i_might_be/

https://www.reddit.com/r/Surface/comments/6jggz5/is_this_light_bleed/?st=J4X9C9Y6&sh=319ae1cc

https://www.reddit.com/r/Surface/comments/6jigz0/whats_your_surface_pro_2017_lot_number_any_issues/

https://www.reddit.com/r/Surface/comments/6kv9ky/light_bleed_on_surface_pro_2017/

https://www.reddit.com/r/Surface/comments/6ia9ow/so_2017_model_has_worse_backlight_bleeding_issue/?st=J4X991Y6&sh=ce9fea3f

https://www.reddit.com/r/Surface/comments/6i8lcz/backlight_bleeding_surface_pro_2017_i5_8gb/

https://www.reddit.com/r/Surface/comments/6k0bvh/dark_bar_on_new_surface_pro_backlight_bleed/?st=J4X99C5T&sh=3cf086b6

https://www.reddit.com/r/Surface/comments/6m4mbb/does_anyone_not_have_any_backlight_bleeding_on/?st=J4X9AR3G&sh=f74b2d3d

https://www.reddit.com/r/Surface/comments/6ite0s/new_surface_pro_light_bleed_not_solved/?st=J4X9B9PD&sh=c24b21d7

https://www.reddit.com/r/Surface/comments/6m2b55/report_surface_pro_2017_backlight_bleed_here/?st=J4X969LQ&sh=1df2eab6

https://www.reddit.com/r/Surface/comments/6j8hau/picked_up_brand_new_surface_pro_i7_512gb16g_ram/

As you can see there are A LOT so do not deny the defect and claim it's a minor issue in a few models. TAKE RESPONSIBILITY MICROSOFT!

Edit: I just realized I posted the original issue as a discussion post and therefore it didn't have the requirement for it to be responded like a question, so I'm editing it so people can also click the "Me Too" button until we get an official/semi-official response from a Microsoft representative. I've also added more subreddits and pictures.

UPDATE (17/07/2017 11:25 AM GMT): The broken image links have been fixed.

**ACKNOWLEDGEMENT:**A lot of tech websites have reported the issue and especially used the first image in this post and attributed it to me. I must note that none of these images are mine and they all come from the reddit posts I linked below them. The specific top image is from the user WalmartMarketingTeam

https://www.reddit.com/r/Surface/comments/6k94qe/just_bought_my_new_surface_pro_2017_i_might_be/djk79ga/

http://imgur.com/vbofsSa

Surface | Surface Pro | Display and screen

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  1. Anonymous
    2017-07-11T19:57:45+00:00

    ^^^ This 100x

    And what's more, this is just the next chapter of Surface Pros with screen issues. And it's probably the most egregious iteration. But terrible screens have plagued this product from its inception. It's Microsoft stubbornness and inability to grow beyond this issue that irritates me the most. 

    I'm like you--I gave SP2017 a genuine shot at replacing my MacBook Pro retina 2013 and first-gen iPad Pro. After going through three i5/256/8 gb ram models, and each had backlight bleed, I gave this no further thought and kept my MBP/IPP combo. It's just not happening. Microsoft is shooting itself in the foot.

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  2. Anonymous
    2017-07-11T14:31:02+00:00

    I was also hit by the backlight bleeding. Im so dissapointed, because i waited til the first Batches got their Problems and hoped to get past those Problems with my pro. But my 1795 model Surface m3 has got this. I think I'll wait now till there is any reaction at all to those Display Problem, before i will get another Surface pro. Too bad, wanted to gift my old Surface pro 3 to my girlfriend.

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  3. Anonymous
    2017-07-11T14:15:58+00:00

    i7/16/512 here. This unit does not have the severe bleed of those shown in this forum; I wasn't even aware of it until reading this and checking on alt-ctrl-del screen. I have some bottom bleed in the task bar area, no dark band above, and almost imperceptible bleed on the left side. For my usage patterns (development, reading, Photoshop, video viewing), I'll always have the taskbar on, and almost always in landscape mode, with dark theme color... all of which is why I hadn't noticed.

    So I can live with this, and will not be returning this unit. (I certainly don't want to go through all the setup again). But that's just me, with a unit that doesn't have severe bleed. I certainly wouldn't want to return and get something worse.

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  4. Anonymous
    2017-07-09T17:28:03+00:00

    Right. That's the real culprit here: the dark band just above the backlight bleed.

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  5. Anonymous
    2017-07-09T12:16:02+00:00

    It's not your eyes, from what I've seen thus far the bleed is always accompanied by a darker band just above it. And sometimes another lighter subtle band on top of that too.

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