Plugged in, not charging and if I unplug that AC adapter, it turns off

Anonymous
2017-01-23T01:46:36+00:00

I have a Surface Pro that is a little over 2 years old. About two weeks ago, the battery now reports "Plugged in, not charging" and seems stuck at 60%. I say seemed because if I unplug that AC adapter, it dies instantly. It also will die periodically while on the charger. I have two Microsoft AC adapters and neither of them seem to charge my device.

I've tried all the Microsoft suggestions for this state, but none of them made any difference. Is there a way to diagnose if this is a hardware problem, or is this a new artifact from the latest updates? (My device reports it is up to date.) I never had any battery issues before (lucky, I suppose), and I've treated my surface pretty carefully. I'll be more than disappointed if it's crapped out already.

I'll attach a battery report, but I don't think it tells me anything in particular.

Battery report

COMPUTER NAME ORION
SYSTEM PRODUCT NAME Microsoft Corporation Surface Pro 3
BIOS 3.11.1550 06/30/2016
OS BUILD 14393.693.amd64fre.rs1_release.161220-1747
PLATFORM ROLE Slate
CONNECTED STANDBY Supported
REPORT TIME 2017-01-22 19:53:16

Installed batteries

Information about each currently installed battery

NAME X898289
MANUFACTURER SIMPLO
SERIAL NUMBER 1164122628
CHEMISTRY LION
DESIGN CAPACITY 42,157 mWh
FULL CHARGE CAPACITY 33,212 mWh
CYCLE COUNT 310

Recent usage

Power states over the last 3 days

2017-01-20 09:41:00 Active AC 60 % 19,851 mWh
09:44:00 Battery changed AC - -
09:44:00 Suspended - -
09:45:28 Battery changed AC 60 % 19,851 mWh
09:45:28 Active AC 60 % 19,851 mWh
09:45:48 Connected standby AC 60 % 19,851 mWh
09:45:49 Suspended 60 % 19,851 mWh
09:46:25 Connected standby AC 59 % 19,494 mWh
09:46:25 Active AC 59 % 19,494 mWh
2017-01-22 19:38:00 Suspended 59 % 19,494 mWh
19:38:45 Active AC 59 % 19,494 mWh
19:50:00 Report generated AC 59 % 19,494 mWh

Battery usage

Battery drains over the last 3 days

- - - - -

Usage history

History of system usage on AC and battery

2017-01-14 - - 4:18:11 -
2017-01-15 - - 23:59:59 -
2017-01-16 - - 23:59:59 -
2017-01-17 - - 23:59:59 -
2017-01-18 - - 23:59:59 -
2017-01-19 - - 23:59:59 -
2017-01-20 - - 23:57:53 -
2017-01-21 - - 23:59:59 -

Battery capacity history

Charge capacity history of the system's batteries

2017-01-14 33,212 mWh 42,157 mWh
2017-01-15 33,212 mWh 42,157 mWh
2017-01-16 33,212 mWh 42,157 mWh
2017-01-17 33,212 mWh 42,157 mWh
2017-01-18 33,212 mWh 42,157 mWh
2017-01-19 33,212 mWh 42,157 mWh
2017-01-20 33,212 mWh 42,157 mWh
2017-01-21 33,212 mWh 42,157 mWh

Battery life estimates

Battery life estimates based on observed drains

2017-01-14 - - - -
2017-01-15 - - - -
2017-01-16 - - - -
2017-01-17 - - - -
2017-01-18 - - - -
2017-01-19 - - - -
2017-01-20 - - - -
2017-01-21 - - - -

Current estimate of battery life based on all observed drains since OS install

Since OS install - - - -
Surface | Surface Pro | Display and screen

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  1. Anonymous
    2016-08-31T13:43:10+00:00

    Barb,

    Thanks for escalating this.  I can also now confirm on a friend's SP3 (we bought at the same time from the same place) that he has the same battery type and issue, although he's down to 70%/Not Charging.

    We will be trying to remain patient and none of us are ready to throw the baby out with the bathwater just yet, I'm sure.

    Chris

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  2. Anonymous
    2016-08-31T15:03:41+00:00

    Split from this thread.

    Barb,

    I'm willing to give a variation of this a go later tonight or when they are ready if it's something different than what you describes specifically.   I uninstalled the driver last night without effect after the reboot.  I also noted that the driver was 2015 dated, so maybe that needs some updating.

    My SP3 is on Windows 10, I have a friend's SP3 with me now, his is on 8.1 (I told him to update months ago, he didn't listen).  I am installing the most recent 108 updates for him now and have a battery report before these updates too.

    I'll post back shortly with his results.  (67%/Not Charging also LGC battery).

    Chris

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  3. Anonymous
    2016-08-31T15:09:58+00:00

    Split from this thread.

    Here is my report:

    Installed batteries

    Information about each currently installed battery

    NAME X883815
    MANUFACTURER LGC-LGC
    SERIAL NUMBER 1148917764
    CHEMISTRY LION
    DESIGN CAPACITY 42,157 mWh
    FULL CHARGE CAPACITY 28,644 mWh
    CYCLE COUNT 154

    Recent usage

    Power states over the last 3 days

    2016-08-27 15:56:51 Connected standby AC 100 % 28,644 mWh
    15:56:51 Active AC 100 % 28,644 mWh
    16:28:00 Suspended 100 % 28,644 mWh
    16:30:02 Active AC 100 % 28,644 mWh
    17:21:59 Connected standby AC 100 % 28,644 mWh
    17:21:59 Suspended 100 % 28,644 mWh
    23:50:25 Connected standby AC 100 % 28,644 mWh
    23:50:25 Active AC 100 % 28,644 mWh
    2016-08-28 00:10:46 Connected standby AC 100 % 28,644 mWh
    00:10:58 Suspended 100 % 28,644 mWh
    2016-08-29 16:23:17 Connected standby Battery 100 % 28,644 mWh
    16:23:17 Suspended 100 % 28,644 mWh
    16:26:23 Active Battery 100 % 28,644 mWh
    16:27:24 Connected standby Battery 100 % 28,644 mWh
    16:27:25 Suspended 100 % 28,644 mWh
    16:28:45 Active Battery 94 % 26,858 mWh
    16:29:08 Report generated Battery 93 % 26,775 mWh

    Battery usage

    Battery drains over the last 3 days

    2016-08-29 16:23:17 Connected standby 0:00:00 - -
    16:26:23 Active 0:01:00 - -
    16:27:24 Connected standby 0:00:01 - -
    16:28:45 Active 0:00:22 - 83 mWh

    Usage history

    History of system usage on AC and battery

    2016-08-03 - 2016-08-10 0:52:47 0:05:06 3:03:34 0:00:38
    2016-08-10 - 2016-08-17 0:28:45 0:00:01 8:01:47 0:00:17
    2016-08-18 0:42:55 - 0:12:10 0:00:02
    2016-08-19 - - - -
    2016-08-20 - - - -
    2016-08-21 - - - -
    2016-08-22 - - - -
    2016-08-23 - - - -
    2016-08-24 - - - -
    2016-08-25 - - - -
    2016-08-26 - - - -
    2016-08-27 - - 1:32:38 -
    2016-08-28 - - 0:10:46 0:00:11

    Battery capacity history

    Charge capacity history of the system's batteries

    2016-08-03 - 2016-08-10 28,999 mWh 42,157 mWh
    2016-08-10 - 2016-08-17 28,688 mWh 42,157 mWh
    2016-08-18 28,744 mWh 42,157 mWh
    2016-08-19 28,644 mWh 42,157 mWh
    2016-08-20 28,644 mWh 42,157 mWh
    2016-08-21 28,644 mWh 42,157 mWh
    2016-08-22 28,644 mWh 42,157 mWh
    2016-08-23 28,644 mWh 42,157 mWh
    2016-08-24 28,644 mWh 42,157 mWh
    2016-08-25 28,644 mWh 42,157 mWh
    2016-08-26 28,644 mWh 42,157 mWh
    2016-08-27 28,644 mWh 42,157 mWh
    2016-08-28 28,644 mWh 42,157 mWh

    Battery life estimates

    Battery life estimates based on observed drains

    2016-08-03 - 2016-08-10 1:51:15 12:58:23<br><br>123 % / 16 h 2:41:44 18:51:34<br><br>85 % / 16 h
    2016-08-10 - 2016-08-17 2:05:26 - 3:04:20 -
    2016-08-18 3:39:20 - 5:21:41 -
    2016-08-19 - - - -
    2016-08-20 - - - -
    2016-08-21 - - - -
    2016-08-22 - - - -
    2016-08-23 - - - -
    2016-08-24 - - - -
    2016-08-25 - - - -
    2016-08-26 - - - -
    2016-08-27 - - - -
    2016-08-28 - - - -

    Current estimate of battery life based on all observed drains since OS install

    Since OS install 2:17:20 12:51:22<br><br>124 % / 16 h 3:22:07 18:55:16<br><br>85 % / 16 h

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  4. Anonymous
    2016-08-31T15:26:54+00:00

    Windsoldier, does yours shutoff immediately when power is disconnected?  Mine shuts off when the power cord is removed.  Reset mine to factory new a couple weeks ago.

    Battery report

    COMPUTER NAME HOMESURFACEPRO3
    SYSTEM PRODUCT NAME Microsoft Corporation Surface Pro 3
    BIOS 3.11.1450 05/27/2016
    OS BUILD 9600.18378.amd64fre.winblue_ltsb.160611-0600
    PLATFORM ROLE Slate
    CONNECTED STANDBY Supported
    REPORT TIME 2016-08-31 11:08:02

    Installed batteries

    Information about each currently installed battery

    NAME X883815
    MANUFACTURER LGC-LGC
    SERIAL NUMBER 1151604740
    CHEMISTRY LION
    DESIGN CAPACITY 42,157 mWh
    FULL CHARGE CAPACITY 42,651 mWh
    CYCLE COUNT 126

    Recent usage

    Power states over the last 3 days

    2016-08-31 09:46:22 Active AC 67 % 28,409 mWh
    10:02:25 Connected standby AC 67 % 28,409 mWh
    10:02:25 Suspended 67 % 28,409 mWh
    10:03:28 Connected standby AC 67 % 28,409 mWh
    10:03:28 Active AC 67 % 28,409 mWh
    10:53:00 Suspended 67 % 28,409 mWh
    10:55:19 Active AC 67 % 28,401 mWh
    11:01:00 Suspended 67 % 28,401 mWh
    11:06:33 Active AC 67 % 28,401 mWh
    11:06:33 Report generated AC 67 % 28,401 mWh

    Battery usage

    Battery drains over the last 3 days

    - - - - -

    Usage history

    History of system usage on AC and battery

    2016-08-19 - - 23:59:59 -
    2016-08-20 - - 23:59:59 -
    2016-08-21 - - 23:59:59 -
    2016-08-22 - - 23:59:59 -
    2016-08-23 - - 23:59:59 -
    2016-08-24 - - 23:59:59 -
    2016-08-25 - - 23:59:59 -
    2016-08-26 - - 23:59:59 -
    2016-08-27 - - 23:59:59 -
    2016-08-28 - - 23:59:59 -
    2016-08-29 - - 23:59:59 -
    2016-08-30 - - 23:59:59 -

    Battery capacity history

    Charge capacity history of the system's batteries

    2016-08-19 42,651 mWh 42,157 mWh
    2016-08-20 42,651 mWh 42,157 mWh
    2016-08-21 42,651 mWh 42,157 mWh
    2016-08-22 42,651 mWh 42,157 mWh
    2016-08-23 42,651 mWh 42,157 mWh
    2016-08-24 42,651 mWh 42,157 mWh
    2016-08-25 42,651 mWh 42,157 mWh
    2016-08-26 42,651 mWh 42,157 mWh
    2016-08-27 42,651 mWh 42,157 mWh
    2016-08-28 42,651 mWh 42,157 mWh
    2016-08-29 42,651 mWh 42,157 mWh
    2016-08-30 42,651 mWh 42,157 mWh

    Battery life estimates

    Battery life estimates based on observed drains

    2016-08-19 - - - -
    2016-08-20 - - - -
    2016-08-21 - - - -
    2016-08-22 - - - -
    2016-08-23 - - - -
    2016-08-24 - - - -
    2016-08-25 - - - -
    2016-08-26 - - - -
    2016-08-27 - - - -
    2016-08-28 - - - -
    2016-08-29 - - - -
    2016-08-30 - - - -

    Current estimate of battery life based on all observed drains since OS install

    Since OS install - - - -

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  5. Anonymous
    2016-08-31T15:41:03+00:00

    My one started shutting off immediately the power cord was removed 7  months ago 

    on the battery icon in Feb it was   97% plugged in not charging  

    and the % went down gradually since then 

    when I click the battery icon now   it is  0% and not charging

    the battery icons    "plugged in not charging " has been dropped  since it  hit 0%

    to be replaced by  0% not charging

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