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I have a Surface Pro that is a little over 2 years old. About two weeks ago, the battery now reports "Plugged in, not charging" and seems stuck at 60%. I say seemed because if I unplug that AC adapter, it dies instantly. It also will die periodically while on the charger. I have two Microsoft AC adapters and neither of them seem to charge my device.
I've tried all the Microsoft suggestions for this state, but none of them made any difference. Is there a way to diagnose if this is a hardware problem, or is this a new artifact from the latest updates? (My device reports it is up to date.) I never had any battery issues before (lucky, I suppose), and I've treated my surface pretty carefully. I'll be more than disappointed if it's crapped out already.
I'll attach a battery report, but I don't think it tells me anything in particular.
Battery report
| COMPUTER NAME | ORION |
|---|---|
| SYSTEM PRODUCT NAME | Microsoft Corporation Surface Pro 3 |
| BIOS | 3.11.1550 06/30/2016 |
| OS BUILD | 14393.693.amd64fre.rs1_release.161220-1747 |
| PLATFORM ROLE | Slate |
| CONNECTED STANDBY | Supported |
| REPORT TIME | 2017-01-22 19:53:16 |
Installed batteries
Information about each currently installed battery
| NAME | X898289 |
|---|---|
| MANUFACTURER | SIMPLO |
| SERIAL NUMBER | 1164122628 |
| CHEMISTRY | LION |
| DESIGN CAPACITY | 42,157 mWh |
| FULL CHARGE CAPACITY | 33,212 mWh |
| CYCLE COUNT | 310 |
Recent usage
Power states over the last 3 days
| 2017-01-20 09:41:00 | Active | AC | 60 % | 19,851 mWh |
|---|---|---|---|---|
| 09:44:00 | Battery changed | AC | - | - |
| 09:44:00 | Suspended | - | - | |
| 09:45:28 | Battery changed | AC | 60 % | 19,851 mWh |
| 09:45:28 | Active | AC | 60 % | 19,851 mWh |
| 09:45:48 | Connected standby | AC | 60 % | 19,851 mWh |
| 09:45:49 | Suspended | 60 % | 19,851 mWh | |
| 09:46:25 | Connected standby | AC | 59 % | 19,494 mWh |
| 09:46:25 | Active | AC | 59 % | 19,494 mWh |
| 2017-01-22 19:38:00 | Suspended | 59 % | 19,494 mWh | |
| 19:38:45 | Active | AC | 59 % | 19,494 mWh |
| 19:50:00 | Report generated | AC | 59 % | 19,494 mWh |
Battery usage
Battery drains over the last 3 days
| - | - | - | - | - |
|---|
Usage history
History of system usage on AC and battery
| 2017-01-14 | - | - | 4:18:11 | - | |
|---|---|---|---|---|---|
| 2017-01-15 | - | - | 23:59:59 | - | |
| 2017-01-16 | - | - | 23:59:59 | - | |
| 2017-01-17 | - | - | 23:59:59 | - | |
| 2017-01-18 | - | - | 23:59:59 | - | |
| 2017-01-19 | - | - | 23:59:59 | - | |
| 2017-01-20 | - | - | 23:57:53 | - | |
| 2017-01-21 | - | - | 23:59:59 | - |
Battery capacity history
Charge capacity history of the system's batteries
| 2017-01-14 | 33,212 mWh | 42,157 mWh |
|---|---|---|
| 2017-01-15 | 33,212 mWh | 42,157 mWh |
| 2017-01-16 | 33,212 mWh | 42,157 mWh |
| 2017-01-17 | 33,212 mWh | 42,157 mWh |
| 2017-01-18 | 33,212 mWh | 42,157 mWh |
| 2017-01-19 | 33,212 mWh | 42,157 mWh |
| 2017-01-20 | 33,212 mWh | 42,157 mWh |
| 2017-01-21 | 33,212 mWh | 42,157 mWh |
Battery life estimates
Battery life estimates based on observed drains
| 2017-01-14 | - | - | - | - | |
|---|---|---|---|---|---|
| 2017-01-15 | - | - | - | - | |
| 2017-01-16 | - | - | - | - | |
| 2017-01-17 | - | - | - | - | |
| 2017-01-18 | - | - | - | - | |
| 2017-01-19 | - | - | - | - | |
| 2017-01-20 | - | - | - | - | |
| 2017-01-21 | - | - | - | - |
Current estimate of battery life based on all observed drains since OS install
| Since OS install | - | - | - | - |
|---|
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Just so you know, this thread is about LGC batteries and not SIMPLO. The fix was supposed to be for SIMPLO ONLY. You have a SIMPLO battery and have a new issue.
Because replies to your post also include LGC battery owners (which makes it a mess to split up), I'm going to ask you to start a new thread named New SIMPLO Battery issues after 8/29 updateand copy and paste your post with the battery report into that new post.
602 cycles is more than I've seen before.
Split from this thread.
Surface Pro 3 with LGC battery. OS says the battery has ~58% capacity but not charging. Surface turns off immediately after unplugging charger. Here is my battery report:
Battery report
COMPUTER NAME [REMOVED]
SYSTEM PRODUCT NAME Microsoft Corporation Surface Pro 3
BIOS 3.11.1550 06/30/2016
OS BUILD 10586.162.amd64fre.th2_release_sec.160223-1728
PLATFORM ROLE Slate
CONNECTED STANDBY Supported
REPORT TIME 2016-10-01 15:46:20
Installed batteries
Information about each currently installed battery
BATTERY 1
NAME X883815
MANUFACTURER LGC-LGC
SERIAL NUMBER [REMOVED]
CHEMISTRY LION
DESIGN CAPACITY 42,157 mWh
FULL CHARGE CAPACITY 37,878 mWh
CYCLE COUNT 19
Recent usage
Power states over the last 3 days
START TIME STATE SOURCE CAPACITY REMAINING
2016-10-01 15:44:31 Active AC 58 % 22,032 mWh
15:44:31 Report generated AC 58 % 22,032 mWh
Battery usage
Battery drains over the last 3 days
START TIME STATE DURATION ENERGY DRAINED
Usage history
History of system usage on AC and battery
BATTERY DURATION AC DURATION
PERIOD ACTIVE CONNECTED STANDBY ACTIVE CONNECTED STANDBY
2016-09-19 - - 23:59:59 -
2016-09-20 - - 23:59:59 -
2016-09-21 - - 23:59:59 -
2016-09-22 - - 23:59:59 -
2016-09-23 - - 23:59:59 -
2016-09-24 - - 23:59:59 -
2016-09-25 - - 23:59:59 -
2016-09-26 - - 23:59:59 -
2016-09-27 - - 23:59:59 -
2016-09-28 - - 23:59:59 -
2016-09-29 - - 23:59:59 -
2016-09-30 - - 23:59:59 -
Battery capacity history
Charge capacity history of the system's batteries
PERIOD FULL CHARGE CAPACITY DESIGN CAPACITY
2016-09-19 37,878 mWh 42,157 mWh
2016-09-20 37,878 mWh 42,157 mWh
2016-09-21 37,878 mWh 42,157 mWh
2016-09-22 37,878 mWh 42,157 mWh
2016-09-23 37,878 mWh 42,157 mWh
2016-09-24 37,878 mWh 42,157 mWh
2016-09-25 37,878 mWh 42,157 mWh
2016-09-26 37,878 mWh 42,157 mWh
2016-09-27 37,878 mWh 42,157 mWh
2016-09-28 37,878 mWh 42,157 mWh
2016-09-29 37,878 mWh 42,157 mWh
2016-09-30 37,878 mWh 42,157 mWh
Battery life estimates
Battery life estimates based on observed drains
AT FULL CHARGE AT DESIGN CAPACITY
PERIOD ACTIVE CONNECTED STANDBY ACTIVE CONNECTED STANDBY
2016-09-19 - - - -
2016-09-20 - - - -
2016-09-21 - - - -
2016-09-22 - - - -
2016-09-23 - - - -
2016-09-24 - - - -
2016-09-25 - - - -
2016-09-26 - - - -
2016-09-27 - - - -
2016-09-28 - - - -
2016-09-29 - - - -
2016-09-30 - - - -
Current estimate of battery life based on all observed drains since OS install
Since OS install - - - -
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Now the issue is causing problems at home. The SP3 shuts off at the slightest wiggle and sometimes that is when my son is playing Minecraft. Oh my goodness, the complaining.
Still waiting for a word from our sponsor...
Just to update with my SP3's recent behavior, on 2 out of the last 5 days it turned off without any warning while docked on the SP3 dock. It doesn't seem to happen when it's just plugged in using the AC Adapter.
