I have a Surface Pro that is a little over 2 years old. About two weeks ago, the battery now reports "Plugged in, not charging" and seems stuck at 60%. I say seemed because if I unplug that AC adapter, it dies instantly. It also will die periodically while on the charger. I have two Microsoft AC adapters and neither of them seem to charge my device. I've tried all the Microsoft suggestions for this state, but none of them made any difference. Is there a way to diagnose if this is a hardware problem, or is this a new artifact from the latest updates? (My device reports it is up to date.) I never had any battery issues before (lucky, I suppose), and I've treated my surface pretty carefully. I'll be more than disappointed if it's crapped out already. I'll attach a battery report, but I don't think it tells me anything in particular. Battery report COMPUTER NAME ORION SYSTEM PRODUCT NAME Microsoft Corporation Surface Pro 3 BIOS 3.11.1550 06/30/2016 OS BUILD 14393.693.amd64fre.rs1_release.161220-1747 PLATFORM ROLE Slate CONNECTED STANDBY Supported REPORT TIME 2017-01-22 19:53:16 Installed batteries Information about each currently installed battery NAME X898289 MANUFACTURER SIMPLO SERIAL NUMBER 1164122628 CHEMISTRY LION DESIGN CAPACITY 42,157 mWh FULL CHARGE CAPACITY 33,212 mWh CYCLE COUNT 310 Recent usage Power states over the last 3 days 2017-01-20 09:41:00 Active AC 60 % 19,851 mWh 09:44:00 Battery changed AC - - 09:44:00 Suspended - - 09:45:28 Battery changed AC 60 % 19,851 mWh 09:45:28 Active AC 60 % 19,851 mWh 09:45:48 Connected standby AC 60 % 19,851 mWh 09:45:49 Suspended 60 % 19,851 mWh 09:46:25 Connected standby AC 59 % 19,494 mWh 09:46:25 Active AC 59 % 19,494 mWh 2017-01-22 19:38:00 Suspended 59 % 19,494 mWh 19:38:45 Active AC 59 % 19,494 mWh 19:50:00 Report generated AC 59 % 19,494 mWh Battery usage Battery drains over the last 3 days - - - - - Usage history History of system usage on AC and battery 2017-01-14 - - 4:18:11 - 2017-01-15 - - 23:59:59 - 2017-01-16 - - 23:59:59 - 2017-01-17 - - 23:59:59 - 2017-01-18 - - 23:59:59 - 2017-01-19 - - 23:59:59 - 2017-01-20 - - 23:57:53 - 2017-01-21 - - 23:59:59 - Battery capacity history Charge capacity history of the system's batteries 2017-01-14 33,212 mWh 42,157 mWh 2017-01-15 33,212 mWh 42,157 mWh 2017-01-16 33,212 mWh 42,157 mWh 2017-01-17 33,212 mWh 42,157 mWh 2017-01-18 33,212 mWh 42,157 mWh 2017-01-19 33,212 mWh 42,157 mWh 2017-01-20 33,212 mWh 42,157 mWh 2017-01-21 33,212 mWh 42,157 mWh Battery life estimates Battery life estimates based on observed drains 2017-01-14 - - - - 2017-01-15 - - - - 2017-01-16 - - - - 2017-01-17 - - - - 2017-01-18 - - - - 2017-01-19 - - - - 2017-01-20 - - - - 2017-01-21 - - - - Current estimate of battery life based on all observed drains since OS install Since OS install - - - -

Microsoft's Surface team posted https://www.reddit.com/r/IAmA/comments/26m9cu/we_are_panos_panay_and_the_surface_team_at/chsei5u but no one has been able to get that price. ![](http://fud.community.services.support.microsoft.com/Fud/FileDownloadHandler.ashx?fid=f440e9b2-2d7b-47eb-a2d3-c8e85c09a1a3)

Well done Chris for saying what we've all been thinking. I have regularly defended Microsoft in front of people who insist the company can't get anything right but this Surface and other problems I'm having with Windows 10 and Office has really tested my loyalty lately. Right now I don't think I will ever risk buying a Microsoft product again. The recent firmware update seems to have caused a lot of problems. As well as the battery degradation problem you are having I see others are getting sudden power losses, BSOD crashing and charging problems. In my case it killed my surface pro 3 dead. All since the firmware update. Microsoft - you broke our devices. We are worse of then before you meddled with it. If your car manufacturer recalled your car but broke it in the process you would expect them to repair it immediately at no cost. You would not expect them to leave you with an unusable car, deny there is a problem, ignore you and charge you $99 to talk to them.

The thing is that, if this is really a battery issue, I can accept that. My Pro3 became immobile shortly after the Win10 Anniversary update or the Battery firmware update (I couldn't tell which one because I would be using docking at work). It was fine last week then would instantly turn off the week after, so I doubt it's a battery issue. In Marketing terms this would be labelled as "Planned Obsolescence". If there's enough Pro3 owners that experience this and complain enough, just like the Simplo battery issue, I believe there will be an update that will fix this issue. The Pro3, like I repeatedly said to whoever asked me about it, is a wonderful product, now I just add "when Microsoft allows you to continue using it as a mobile device". There's a slim chance I would get another Microsoft device due to this experience, so I'm glad that there's similar copies such as the Asus Transformer 3 or the Lenovo X1 Carbon. I have 3 colleagues that are using Pro3 and Pro4, and unless they are experiencing issues I've told them to turn off auto-update.

I really don't believe this was planned obsolescence, this was a mistake that MS has yet to admit to. If Microsoft is going to refuse to answer when customers calmly ask questions then it has become time to raise the volume. It's worse than dealing with my children at this point. This is really a binary choice for them, do they: Take the high road own it fix it Take the low road get the bad press tick-off their supporters and customers suffer more bad reviews and loss of ground to Apple. I'd love to see them take the high road, affirm my loyalty since DOS 6 but I'm having a feeling, deep down that they are going to ignore this until it the press get's bad enough, until the villagers gather with the torches and pitchforks. If Groene isn't involved, defending and fixing his baby here, maybe Nadella needs to walk down the hall and "give 'em a what for". Nadella, listen close, the drums are beating low, off in the distance. Think forward, act now...don't wait for them to get louder, and they WILL get louder, they WILL get closer. Don't wait for the press to start writing articles, because articles WILL get written. Open your eyes and look around the industry, how is Samsung fairing with battery issues? Think, do I want to be associated with that? The direction that this turns and the destination that follows is STILL in YOUR hands. "*See your future, be your future. May, make, make it, make it. Make your future!"*Don't be a veg.

“We try to find the balance between why you need something and why you want it, we are always trying to simulate how someone would feel. Why did it make you feel that way? Is it the materials, the proportions, how you carry it around , how you charge it ?” - Ralf Groene - Microsoft Hey Ralf, we CAN'T charge it! We CAN'T carry it around! I'll let you guess as to how that makes us feel . If I were to type it here it would look like Q-Bert was talking.

Plugged in, not charging and if I unplug that AC adapter, it turns off

Anonymous

I have a Surface Pro that is a little over 2 years old. About two weeks ago, the battery now reports "Plugged in, not charging" and seems stuck at 60%. I say seemed because if I unplug that AC adapter, it dies instantly. It also will die periodically while on the charger. I have two Microsoft AC adapters and neither of them seem to charge my device.

I've tried all the Microsoft suggestions for this state, but none of them made any difference. Is there a way to diagnose if this is a hardware problem, or is this a new artifact from the latest updates? (My device reports it is up to date.) I never had any battery issues before (lucky, I suppose), and I've treated my surface pretty carefully. I'll be more than disappointed if it's crapped out already.

I'll attach a battery report, but I don't think it tells me anything in particular.

Battery report

COMPUTER NAME	ORION
SYSTEM PRODUCT NAME	Microsoft Corporation Surface Pro 3
BIOS	3.11.1550 06/30/2016
OS BUILD	14393.693.amd64fre.rs1_release.161220-1747
PLATFORM ROLE	Slate
CONNECTED STANDBY	Supported
REPORT TIME	2017-01-22 19:53:16

Installed batteries

Information about each currently installed battery

NAME	X898289
MANUFACTURER	SIMPLO
SERIAL NUMBER	1164122628
CHEMISTRY	LION
DESIGN CAPACITY	42,157 mWh
FULL CHARGE CAPACITY	33,212 mWh
CYCLE COUNT	310

Recent usage

Power states over the last 3 days

2017-01-20 09:41:00	Active	AC	60 %	19,851 mWh
09:44:00	Battery changed	AC	-	-
09:44:00	Suspended		-	-
09:45:28	Battery changed	AC	60 %	19,851 mWh
09:45:28	Active	AC	60 %	19,851 mWh
09:45:48	Connected standby	AC	60 %	19,851 mWh
09:45:49	Suspended		60 %	19,851 mWh
09:46:25	Connected standby	AC	59 %	19,494 mWh
09:46:25	Active	AC	59 %	19,494 mWh
2017-01-22 19:38:00	Suspended		59 %	19,494 mWh
19:38:45	Active	AC	59 %	19,494 mWh
19:50:00	Report generated	AC	59 %	19,494 mWh

Battery usage

Battery drains over the last 3 days

-	-	-	-	-

Usage history

History of system usage on AC and battery

2017-01-14	-	-	4:18:11	-
2017-01-15	-	-	23:59:59	-
2017-01-16	-	-	23:59:59	-
2017-01-17	-	-	23:59:59	-
2017-01-18	-	-	23:59:59	-
2017-01-19	-	-	23:59:59	-
2017-01-20	-	-	23:57:53	-
2017-01-21	-	-	23:59:59	-

Battery capacity history

Charge capacity history of the system's batteries

2017-01-14	33,212 mWh	42,157 mWh
2017-01-15	33,212 mWh	42,157 mWh
2017-01-16	33,212 mWh	42,157 mWh
2017-01-17	33,212 mWh	42,157 mWh
2017-01-18	33,212 mWh	42,157 mWh
2017-01-19	33,212 mWh	42,157 mWh
2017-01-20	33,212 mWh	42,157 mWh
2017-01-21	33,212 mWh	42,157 mWh

Battery life estimates

Battery life estimates based on observed drains

2017-01-14	-	-	-	-
2017-01-15	-	-	-	-
2017-01-16	-	-	-	-
2017-01-17	-	-	-	-
2017-01-18	-	-	-	-
2017-01-19	-	-	-	-
2017-01-20	-	-	-	-
2017-01-21	-	-	-	-

Current estimate of battery life based on all observed drains since OS install

Since OS install	-	-		-	-

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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225 answers

Barb Bowman 80,805 Reputation points MVP Volunteer Moderator

2016-09-16T08:22:15+00:00

Microsoft's Surface team posted https://www.reddit.com/r/IAmA/comments/26m9cu/we_are_panos_panay_and_the_surface_team_at/chsei5u

but no one has been able to get that price.

![](http://fud.community.services.support.microsoft.com/Fud/FileDownloadHandler.ashx?fid=f440e9b2-2d7b-47eb-a2d3-c8e85c09a1a3)
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Anonymous

2016-09-16T11:27:22+00:00

Well done Chris for saying what we've all been thinking. I have regularly defended Microsoft in front of people who insist the company can't get anything right but this Surface and other problems I'm having with Windows 10 and Office has really tested my loyalty lately. Right now I don't think I will ever risk buying a Microsoft product again.

The recent firmware update seems to have caused a lot of problems. As well as the battery degradation problem you are having I see others are getting sudden power losses, BSOD crashing and charging problems. In my case it killed my surface pro 3 dead. All since the firmware update.

Microsoft - you broke our devices. We are worse of then before you meddled with it. If your car manufacturer recalled your car but broke it in the process you would expect them to repair it immediately at no cost. You would not expect them to leave you with an unusable car, deny there is a problem, ignore you and charge you $99 to talk to them.
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Anonymous

2016-09-16T14:28:44+00:00

The thing is that, if this is really a battery issue, I can accept that.

My Pro3 became immobile shortly after the Win10 Anniversary update or the Battery firmware update (I couldn't tell which one because I would be using docking at work). It was fine last week then would instantly turn off the week after, so I doubt it's a battery issue. In Marketing terms this would be labelled as "Planned Obsolescence". If there's enough Pro3 owners that experience this and complain enough, just like the Simplo battery issue, I believe there will be an update that will fix this issue.

The Pro3, like I repeatedly said to whoever asked me about it, is a wonderful product, now I just add "when Microsoft allows you to continue using it as a mobile device".

There's a slim chance I would get another Microsoft device due to this experience, so I'm glad that there's similar copies such as the Asus Transformer 3 or the Lenovo X1 Carbon. I have 3 colleagues that are using Pro3 and Pro4, and unless they are experiencing issues I've told them to turn off auto-update.
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Anonymous

2016-09-16T16:00:46+00:00
I really don't believe this was planned obsolescence, this was a mistake that MS has yet to admit to.

If Microsoft is going to refuse to answer when customers calmly ask questions then it has become time to raise the volume. It's worse than dealing with my children at this point.

This is really a binary choice for them, do they:
- Take the high road
  
  own it
  
  fix it
- Take the low road
  
  get the bad press
  
  tick-off their supporters and customers
  
  suffer more bad reviews and loss of ground to Apple.
  
  I'd love to see them take the high road, affirm my loyalty since DOS 6 but I'm having a feeling, deep down that they are going to ignore this until it the press get's bad enough, until the villagers gather with the torches and pitchforks. If Groene isn't involved, defending and fixing his baby here, maybe Nadella needs to walk down the hall and "give 'em a what for". Nadella, listen close, the drums are beating low, off in the distance. Think forward, act now...don't wait for them to get louder, and they WILL get louder, they WILL get closer. Don't wait for the press to start writing articles, because articles WILL get written. Open your eyes and look around the industry, how is Samsung fairing with battery issues? Think, do I want to be associated with that? The direction that this turns and the destination that follows is STILL in YOUR hands.
  
  "*See your future, be your future. May, make, make it, make it. Make your future!"*Don't be a veg.
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Anonymous

2016-09-16T16:08:45+00:00

“We try to find the balance between why you need something and why you want it, we are always trying to simulate how someone would feel. Why did it make you feel that way? Is it the materials, the proportions, how you carry it around, how you charge it?”

-Ralf Groene - Microsoft

Hey Ralf, we CAN'T charge it! We CAN'T carry it around! I'll let you guess as to how that makes us feel. If I were to type it here it would look like Q-Bert was talking.
Was this answer helpful?

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